Malacki O’Neal Littleford
Ghost Baby
Cincinnati,OH
1
Certification
8
years of professional experience
Dynamic Bar Manager with expertise in customer service, team leadership, and innovative cocktail menu development. Proven track record in inventory management and staff training, fostering a high-performing bar environment that enhances guest satisfaction.
Work History
Bar Manager
4 Years 6 Months- Supervised daily bar operations, ensuring high service standards and customer satisfaction.
- Managed inventory levels, ordering supplies to maintain optimal stock for peak service times.
- Trained and mentored staff on cocktail preparation and customer engagement techniques.
- Developed innovative cocktail menu options, enhancing guest experience and driving sales growth.
- Implemented cost control measures to reduce waste and improve profitability of bar operations.
- Monitored compliance with health and safety regulations, maintaining a clean and safe environment.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing Number% improvement over prior onboarding process.
Prep Chef
1 Year 4 Months- Prepared ingredients and components for daily menu items, ensuring freshness and quality standards.
- Assisted in maintaining kitchen cleanliness and organization, adhering to food safety regulations.
- Supported chefs in executing recipes and plating dishes for service during peak hours.
- Operated kitchen tools and equipment efficiently, contributing to streamlined food preparation processes.
- Adapted quickly to changing menus and ingredient availability, demonstrating flexibility in kitchen operations.
IT Specialist
3 Years 8 Months- Provided technical support for hardware and software issues across various Army National Guard units.
- Assisted in the installation and configuration of network equipment to enhance communication efficiency.
- Conducted routine system maintenance and updates to ensure operational readiness of IT systems.
- Collaborated with team members to troubleshoot and resolve user-reported technical problems effectively.
Kitchen Manager
7 Months- Developed and implemented standard operating procedures for food preparation and service.
- Trained new employees on kitchen protocols and equipment usage for enhanced performance.
- Conducted regular quality control checks to maintain high standards of food presentation.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
Loader/Unloader
9 Months- Ensured compliance with safety regulations during loading processes.
- Coordinated package sorting to optimize workflow efficiency in loading dock operations.
- Assisted team members in maintaining accurate inventory counts of incoming and outgoing shipments.
Education
- Industrial Design
Skills
Customer service
Team leadership
Problem-solving
Staff training
Responsible alcohol service
Bar management
Inventory management
Health and safety
Certification
ServSafe (P.I.C. and Alcohol)
A.S.K.
BarSmarts Professional
All Toast Systems
All Opentable Systems As Well
Timeline
Prep Chef
Quan Hapa [otr]
05.2023 - 09.2024Read More
Bar Manager
Ghost Baby
02.2022 - 08.2026Read More
Kitchen Manager
Martino's on Short Vine
08.2021 - 03.2022Read More
Loader/Unloader
UPS
08.2020 - 05.2021Read More
IT Specialist
Army National Gaurd
09.2018 - 05.2022Read More
University of Cincinnati
from Industrial Design
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