Malaika C. Stirrup
Richmond,VA
Summary
Diligent Human Services Professional experienced in administrative and supervisory positions, with a strong background in program management. I have successfully and competently contributed to team and leadership roles throughout my career. I promote competent and enjoyable work environments to inspire longevity. Additionally, I actively volunteer in the community including endeavors with the young adult/ student population, providing guidance in creative and artistic skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Program Manager (3.1 Residential)
WHO Counseling Services
12.2025 - 03.2026
- Oversee day-to-day operations of the residential program, ensuring adherence to ASAM Level 3.1 standards.
- Supervise, train, and support Residential Support Staff, including scheduling, performance evaluation, and professional development.
- Ensure the safety, structure, and therapeutic integrity of the living environment.
- Monitor resident progress and program compliance through regular documentation review and staff meetings.
- Respond effectively to crises, providing guidance and support to staff and residents.
- Coordinate resident admissions, discharges, and transitions in collaboration with clinical and administrative teams.
- Maintain accurate records of incidents, resident progress, and staff performance.
- Facilitate communication between staff, residents, families, and external partners.
- Support medication administration protocols and monitor compliance and safety.
- Lead recreational and recovery-oriented activities, promoting resident engagement.
- Implement and update program policies and procedures as needed.
- Ensure staff compliance with training requirements (e.g., CPR/First Aid).
- Participate in quality improvement initiatives and regulatory audits.
Qualified Mental Health Professional (QMHP-A)
Prominent Counseling Services, LLC.
10.2020 - 01.2026
- Training in fundamental life skills such as building and maintaining interpersonal and communication skills, activities of daily living (ADLs), establishing community supports, and medication management, with emphasis on establishing and maintaining independence.
- Linking clients with services to support and manage mental, physical, and emotional health to decrease psychiatric symptoms, establish transportation, vocational and educational goals, parenting skills, peer groups and substance abuse treatment when applicable, crisis intervention and primary care and psychiatric services.
- Documentation including progress notes, individual service plans, monthly and quarterly reports.
- Co-facilitation of the Writing Workshop, which assists staff with implementation and maintenance of clinical documentation and uniformity, as well as fundamental writing skills.
Residential Manager (3.5 Residential)
New Triumph Recovery & Restoration Services, LLC.
04.2024 - 09.2025
- Build curriculum and facilitate daily Substance Use Disorder (SUD) group sessions.
- Complete progress notes for each client, each session.
- Documentation including monthly reports, emails, and intake/ orientation and discharge forms.
- Supervise Residential Aides and completion of their daily shift assignments, including medication administration, meal preparation, group sessions, client outings, cleanliness, and organizational duties.
- Care coordination/ case management to connect clients to medical professionals, outpatient therapists, psychiatrists, Narcotics Anonymous programs and potential sponsors.
- Medication management to include administering medications, completion of the Medication Administration Record (MAR), counting controlled medications, reordering medications, and overseeing proper administration of medications by all staff.
- Create and maintain schedules for Residential Aide staff, confirm hours worked, facilitate harmony and problem-solving within the residence.
- Manage weekly inventory for food and household supplies.
Program Manager (2.5 Residential)
H.O.P.E Inc. (Hargrove, Oliver, Parker Enterprises)
09.2023 - 04.2024
- Ensure daily program success via administrative tasks including preparing work plans and budgeting FTE hours, maintaining records for each participant, supervising program staff, supervising clients residing in the SUD house, submitting formal reports, and working with additional staff to develop and refine procedures.
- Deliver core programming to ensure adequate individual and group therapy, as well as co-facilitation of groups. Link clients to QMHPs and supervise their progress with their assigned skill-builder.
- Documentation including monthly staffing reports, emails, and intake/ orientation forms.
- Program liaison wherein collaboration with outside organizations, screening of potential clients, and presentations are necessary.
- Coordinate with the administrative team to share reports regarding available units and resubmissions/ reauthorizations. Manage the available units for SUD clients. Conduct in-service meetings.
- Create and maintain schedules of SUD house staff, facilitate harmony and problem-solving within the SUD house. Provide appropriate guidance and ensure clients are linked with applicable providers.
- Manage SUD house budget, manage expenditures, and make purchases related to programming.
Mental Health Technician
Tucker Pavilion; Chippenham Hospital
02.2016 - 01.2021
- Observation and communication with the patient, collect and document patient admission, behavioral, physical and clinical data. Assist RN as needed.
- Perform vital signs, provide or assist patients with activities of daily living (ADLs). Assistance with treatments or procedures within documented level of competency.
- Provide behavioral health care interventions utilizing the least restrictive intervention and complete routine and special safety checks.
- Facilitate and/or assist with education or activity groups. Document patient participation.
- Use Meditech entry system for all functions utilized in Tucker Pavilion including, but not limited to, entering admissions, transfers, discharges and sending messages to other departments.
Qualified Mental Health Professional (QMHP-A)
Family AriZen Counseling Services, LLC.
08.2013 - 03.2020
- Training in fundamental life skills such as building and maintaining interpersonal and communication skills, activities of daily living (ADLs), establishing community supports, and medication management, with emphasis on establishing and maintaining independence.
- Linking clients with services to support and manage mental, physical, and emotional health to decrease psychiatric symptoms, establish transportation, vocational and educational goals, parenting skills, peer groups and substance abuse treatment when applicable, crisis intervention and primary care and psychiatric services.
- Documentation including progress notes, individual service plans, monthly and quarterly reports.
- Co-facilitation of the Writing Workshop, which assists staff with implementation and maintenance of clinical documentation and uniformity, as well as fundamental writing skills.
Qualified Mental Health Professional (QMHP-A)
Partnership for Success, Inc. (Heartfield Home for Boys, Inc.)
09.2012 - 01.2016
- Training in fundamental life skills such as building and maintaining interpersonal and communication skills, activities of daily living (ADLs), establishing community supports, and medication management, with emphasis on establishing and maintaining independence.
- Linking clients with services to support and manage mental, physical, and emotional health to decrease psychiatric symptoms, establish transportation, vocational and educational goals, parenting skills, peer groups and substance abuse treatment when applicable, crisis intervention and primary care and psychiatric services.
- Documentation including progress notes, individual service plans, monthly and quarterly reports.
- Co-facilitation of the Writing Workshop, which assists staff with implementation and maintenance of clinical documentation and uniformity, as well as fundamental writing skills.
Education
Bachelor of Science - Health Care Administration
Grand Canyon University
Phoenix, AZ12-2015
Associates Degree - General Arts
Cuyamaca College
Rancho San Diego, CA06-2002
Skills
- Problem-solving
- Project management
- Team leadership and direction
- Quality assurance
- Interpersonal skills
- Detail-oriented
- Strategic planning
- MS office applications
- Professional writing
Accomplishments
- Supervised team of up to 8 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Frequently acted in additional team and supervisory roles as needed.
Certification
- First Aid/ CPR
- Medication
- Qualified Mental Health Professional
- ASAM Criteria 4th Edition Skill-Building Training
Languages
English
Full Professional
Timeline
Program Manager (3.1 Residential)
WHO Counseling Services
12.2025 - 03.2026
Residential Manager (3.5 Residential)
New Triumph Recovery & Restoration Services, LLC.
04.2024 - 09.2025
Program Manager (2.5 Residential)
H.O.P.E Inc. (Hargrove, Oliver, Parker Enterprises)
09.2023 - 04.2024
Qualified Mental Health Professional (QMHP-A)
Prominent Counseling Services, LLC.
10.2020 - 01.2026
Mental Health Technician
Tucker Pavilion; Chippenham Hospital
02.2016 - 01.2021
Qualified Mental Health Professional (QMHP-A)
Family AriZen Counseling Services, LLC.
08.2013 - 03.2020
Qualified Mental Health Professional (QMHP-A)
Partnership for Success, Inc. (Heartfield Home for Boys, Inc.)
09.2012 - 01.2016
Associates Degree - General Arts
Cuyamaca College
Bachelor of Science - Health Care Administration
Grand Canyon University