Ma’Laisha Williams
Darlington,US
Summary
Driven individual with track record in delivering top-notch customer service, resolving customer issues, and increasing customer satisfaction. Skilled in problem-solving and quickly learning new technologies.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Member
Taco Bell
06.2022 - 01.2024
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems
- Communicated effectively with customers, supervisors, and team members
- Performed opening and closing duties, including store cleaning and restocking
- Developed strong customer service skills and interpersonal communication abilities by working with a diverse group of customers
- Greeted customers and answered questions regarding products and promotions
- Provided excellent customer service through solving problems and answering questions
- Adapted quickly to changing priorities and demonstrated flexibility in responding to customer needs
- Built relationships with customers through providing accurate information on products or services offered
- Assisted customers with product inquiries, orders, returns, refunds, and other service requests
Certified Nursing Assistant
Cheraw Rehabilitation Center
06.2024 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
Education
Bachelor of Science (B.S.) - Biology
South Carolina State University
Orangeburg, SC05.2027
Skills
- Cash Handling
- Workplace Safety
- Customer Service
- Calculations and Measurements
- Order Preparation
- Problem-Solving
- Critical thinking
Certification
Certified Nursing Assistant
Awards
- McLeod Health Science Work Base Program
- JAG Career Association
- Osha
- Key to Career Internship Program
Timeline
Certified Nursing Assistant
Cheraw Rehabilitation Center
06.2024 - Current
Team Member
Taco Bell
06.2022 - 01.2024
Bachelor of Science (B.S.) - Biology
South Carolina State University
Certified Nursing Assistant
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