Malaja Hatcher

• Scheduled appointments between clients and customers and internal staff members.
• Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.
• Directed customer inquiries to appropriate department personnel.
• Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
• Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
• Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
• Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.

- Provided exceptional customer service by responding to inquiries and resolving issues efficiently.

• Promoted available products and services to customers during service, account management and order calls.
• Answered customer inquiries via phone, email, and chat.
• Conferred with customers by telephone or in person to provide information about products or services and take orders.

- Managed client accounts, ensuring accuracy in information and timely updates.

- Assisted customers with policy information and claims processing, contributing to a high customer retention rate.

- Collaborated with team members to improve service delivery and enhance customer experience.

- Trained new employees on customer service protocols and company policies.