Malak Khalil

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• Maintained confidentiality of patient data and condition to safeguard health information.
• Upheld confidentiality requirements and regulatory compliance guidelines.
• Delivered excellent patient experiences and direct care.
• Worked closely with patients to deliver excellent and direct individualized patient care.
• Worked with patients to schedule tests and procedures.
• Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
• Answered incoming calls, scheduled appointments and filed medical records.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Greeted and assisted patients with check-in procedures.
• Engaged with patients to provide critical information.

• Placed laboratory tests and scan results in EMR for provider review.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
• Collected and documented patient medical information such as blood pressure and weight.
• Assisted office manager with tracking inventory and restocking examination rooms and stations.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Called and faxed pharmacies to submit prescriptions and refills.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Solved customer challenges by offering relevant products and services.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.

• Directed newly admitted students to desired locations and offered relevant details such as operations hours and transportation options.
• Provided incoming students with friendly and knowledgeable service.
• Restocked employee and guest supplies.
• Updated daily records with visitor numbers, messages, and other trackable details.
• Confirmed appointments, communicated with students, and updated students records.
• Resolved student problems and complaints.
• Gave students a tour around campus
• Help students with any technical difficulties they face using Canvas and Zoom.

• Scheduled, rescheduled, and cancelled appointments for dental patients.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
• Helped patients complete necessary medical forms and documentation.
• Completed new patient registrations in software to create accurate and comprehensive records.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.