Malak Shalabi
Alexandria,LA
Summary
Bilingual phlebotomist with an adaptable and motivated work ethic. Engaging and patient customer service professional with 12+ years of experience responding to all types of customer/patient inquiries. Expert at using a variety of venipuncture and capillary puncture techniques.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Phlebotomy Student
Lifeshare Blood Centers
Shreveport, LA
07.2023 - 08.2023
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Followed established safety protocols and standards to minimize risk of infection and injury.
Dental Assistant Intern
Unforgettable Smiles
Alexandria, LA
11.2021 - 12.2021
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Kept work areas clean, sanitized and organized to minimize infection risk.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
Sales Representative
QMDLG Marketing
Alexandria, LA
12.2019 - 09.2021
- Recorded contact information of customers and potential customers in internal database.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Built relationships with customers using strong persuasion and active listening skills.
- Utilized sales techniques to build customer interest and close sales.
Restaurant Server
Jerusalem Grill
Pineville, LA
09.2013 - 12.2020
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
Education
Certificate - Phlebotomy
Lifeshare Blood Center
Shreveport, LA08.2023
Certificate - Dental Assisting
Baton Rouge Dental Academy
Baton Rouge, LA12.2021
BBA - Elementary Education
Louisiana State University At Alexandria
Alexandria, LA05.2019
Skills
- Patient Confidentiality
- Venipuncture
- Infection Control
- Specimen Labeling Procedures
- Sample and Specimen Collection
- Patient Care
- Equipment Sterilization
- Regulatory Compliance
Certification
- PT - Phlebotomy Technician
- Basic Life Support (BLS)
- Adult First Aid/CPR/AED
- Dental Assistant
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Phlebotomy Student
Lifeshare Blood Centers
07.2023 - 08.2023
Dental Assistant Intern
Unforgettable Smiles
11.2021 - 12.2021
Sales Representative
QMDLG Marketing
12.2019 - 09.2021
Restaurant Server
Jerusalem Grill
09.2013 - 12.2020
Certificate - Phlebotomy
Lifeshare Blood Center
Certificate - Dental Assisting
Baton Rouge Dental Academy
BBA - Elementary Education
Louisiana State University At Alexandria