Malak Swisa
Bayonne
Summary
Proficient in selecting items to efficiently fulfill customer orders, ensuring high levels of satisfaction. Demonstrates strong sales and service skills, complemented by effective communication abilities. Committed to fostering customer loyalty through a relationship-driven approach. Skilled in coding and proficient in Excel, enhancing operational efficiency.
Overview
3
3
years of professional experience
Work History
Online Personal Shopper
Walmart
Bayonne
09.2022 - 07.2025
- Curated personalized shopping lists based on customer preferences and needs.
- Assisted customers with product selection and recommendations through live chat support.
- Coordinated order fulfillment processes to ensure timely dispatch of customer purchases.
- Managed inventory levels to maintain stock availability for online shoppers.
- Collaborated with team members to enhance the online shopping experience for customers.
- Utilized Walmart's digital tools to track orders and monitor delivery schedules.
- Provided feedback on product quality and availability to improve service offerings.
- Trained new staff on online shopping protocols and customer service best practices.
- Satisfied customers with quick, accurate service under tight deadlines.
Education
Some College (No Degree) - Information Technology
NJIT
Newark NJSkills
- Customer service and support
- Inventory management
- E-commerce tools
- Team collaboration
- Problem solving
- Data analysis
- Communication skills
- Microsoft Excel certification
- Java programming
- C/C programming
Languages
Arabic
Native/ Bilingual
References
- Emily Cruz Walmart; 201-844-0344
Timeline
Online Personal Shopper
Walmart
09.2022 - 07.2025
Some College (No Degree) - Information Technology
NJIT