Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Malaka Peoples

Smyrna,GA

Summary

Motivated Business Professional with over 10 years of Program Management and Sales experience. Proven ability to quickly learn, develop and implement detailed project plans to ensure success. Established the reputation as a goal-oriented team player with excellent communication and cross-functional skills becoming a subject matter expert and reaching set goals to increase profit. Great ability to lead, work well with others and build a solid reputation at all levels of the business enterprise. Seeking a position managing opportunities for business growth utilizing professional experience and knowledge to balance growth and success of the organization. Focused and organized [Job Title] with demonstrated success in interdepartmental coordination and project management. Delivers exceptional customer service through proficient active listening and professional communication skills. Focused [Type] professional with success and delivered unbiased perspective to solve disputes. Accomplished in collecting supporting information, drafting and reporting comprehensive documentation and leading agreements to resolve complex problems. Driven to strictly follow applicable laws and ethical procedures for all cases. Professional [Job Title] with [Number] years of experience in counseling individuals and groups to drive practical solutions to conflicts. Innovative in developing unique solutions targeted to precise needs of each individual case. Attentive in hearing all viewpoints and working closely with disputants to deliver mediation and solutions based on communication and cooperation. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
16
years of professional experience

Work History

Real Estate Professional

New Vision Realty/EXP Realty
2013.10 - 2024.04
  • Generated listings for sales and rental properties through cold calls, online marketing and referrals
  • Negotiated, facilitated and Managed Real Estate transactions from contract to close; working closely with buyers, sellers, inspectors, loan officers, attorneys and more
  • Prepare legal documents such as buyer/seller agreement, purchase and sales contract and amendments
  • Provided Property Management services to homeowners
  • Keep accurate records, detailed and fully compliant with reporting requirements to meet all state housing requirements

Resolutions Expeditor

Home Depot
2020.07 - 2023.06
  • Utilized advanced problem-solving skills to resolve challenging cases, increasing customer trust and loyalty.
  • Managed high volume of incoming inquiries, prioritizing and addressing urgent matters effectively.
  • Conducted root cause analysis on recurring problems, developing strategies to prevent recurrence and improve service quality.
  • Leveraged industry knowledge to provide informed recommendations for best practices in issue resolution, enhancing company reputation as a trusted partner.

Customer Support Chat Associate

Home Depot
2018.10 - 2020.07
    • Guide over 40 customers per day through their online shopping experience via chat sessions, balancing multiple customers at one time
    • Evaluate customer information to explore customer needs and proactively provide solutions
    • Implemented up-selling strategies; recommending accessories Protection plans and complementary purchases to boost revenue
    • Analyzed and properly processed product returns, assist customers with finding alternative merchandise to meet needs
    • Work closely with outside Vendors, Installers, Trucking/Shipping companies and Store associates to resolve discrepancies and provided exceptional customer service

Billing Program Manager

Sprint Nextel
2008.06 - 2013.08
  • Program manage the implementation of complex contractual agreements by working closely with multiple organizations including the Customer, Sales, Customer Care, Billing Setup and Contract Support
  • Developed processes that drove reduction of disputes
  • Team efforts reduced disputes by 15% year over year
  • Provide reporting and analysis on projects
  • Key interface with Sprint's largest Wholesale customers regarding complex issues (Verizon, Comcast, T-Mobile)

Education

Real Estate Licensed Professional -

Georgia MLS Training Institution
Atlanta, GA
2006

Some College (No Degree) - Business Administration

Southern Polytechnical State University
Marietta, Georgia

Associate of Arts - Social Sciences

Charles Stewart Mott Community College
Flint, MI
1995

Skills

  • Self-Motivated Professional
  • Sales and Marketing
  • Relationship selling
  • Time Management
  • Excellent Customer Service
  • Contract Implementation Planning
  • Real Estate Sales Professional
  • Specialize in Process Improvement
  • Internet savvy
  • Proficiency in CRM software
  • Goal-oriented
  • Closing strategies

Accomplishments

  • Top Chat Associate - Homer Award 3rd Month at Home Depot
  • Top new Agent -New Vision Realty - 2014
  • Top Agent of the month - April 2017, May 2017, Nov 2017
  • Developed and Implemented an Improved process to review incoming wholesale orders to ensure accurate setup; decreasing the disputed value 33%, resulting in a reduction of $21M disputed dollars - 2012
  • Excellence Award – 2013 – Profitability Project

Timeline

Resolutions Expeditor

Home Depot
2020.07 - 2023.06

Customer Support Chat Associate

Home Depot
2018.10 - 2020.07

Real Estate Professional

New Vision Realty/EXP Realty
2013.10 - 2024.04

Billing Program Manager

Sprint Nextel
2008.06 - 2013.08

Real Estate Licensed Professional -

Georgia MLS Training Institution

Some College (No Degree) - Business Administration

Southern Polytechnical State University

Associate of Arts - Social Sciences

Charles Stewart Mott Community College
Malaka Peoples