Malakai Guerrero
Albuquerque,NM
Summary
Proven to excel in high-pressure environments, I leveraged exceptional customer service and cash handling skills at Village Inn, ensuring seamless service and swift resolution of complaints. My ability to manage multiple tasks effectively led to enhanced guest engagement and positive feedback, showcasing my strong work ethic and dedication to operational excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Server
Village Inn
2021.10 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
No Degree - Criminology
University of New Mexico
Albuquerque, NM05.2027
High School Diploma -
West Mesa High School
Albuquerque, NM05.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Safe Food Handling
- Menu Memorization
- Food Running
- Order Accuracy
Timeline
Server
Village Inn
2021.10 - Current
No Degree - Criminology
University of New Mexico
High School Diploma -
West Mesa High School
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