Malakai James
Redondo Beach,California
Summary
Hardworking with strong customer service skills, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Three+ years experience in the food industry with serving experience. Willing to train in up-scale and fast-paced environment. Exceptional communication skills and willingness to learn. Excellent team worker, organized and great attention to detail. Seeking opportunities to expand skills and grow in the food industry.
Overview
16
16
years of professional experience
Work History
Server
HT Grill/ Hennessys
Redondo Beach, CA
08.2024 - 01.2025
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Greeted guests and provided menus.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Food Runner
H.T Grill/Hennessys
Redondo Beach, CA
10.2022 - 08.2024
- Memorized dining room floor plans and understood seat number system.
- Responded promptly to customer inquiries and requests for additional items or services.
- Delivered food to guests in a timely manner while following safety protocols.
- Assisted in training new staff members on restaurant operations and procedures.
- Resolved guest complaints to maintain complete customer satisfaction.
- Assisted servers to optimize guest dining experience.
- Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
Host
H.T Grill/Hennessys
Redondo Beach, CA
09.2021 - 10.2022
- Answered phones promptly to record and confirm reservations.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Provided customers with accurate wait times and monitored waiting list.
Actor
Various
Los Angeles, CA
09.2008 - 09.2021
- Memorized lines for multiple characters in a production.
- Studied scripts to learn about characters' personalities, goals, and motivations.
- Demonstrated physical movements necessary for realistic portrayal of characters' emotions.
- Rehearsed for roles alone and with fellow actors.
- Communicated characters or situations to audience through speech, body language and movement.
- Maintained professionalism on set by arriving early, following directions, and staying focused.
Education
Associate of Arts - Communications
El Camino College
Torrance, CA06-2024
High School Diploma -
Redondo Union High School
Redondo Beach, CA06-2021
Skills
- Safe Food Handling
- Supply Restocking
- Training and Mentoring
- Strong Work Ethic
- Teamwork and Collaboration
- Customer Service
- Time Management
- Valid Driver's License
Timeline
Server
HT Grill/ Hennessys
08.2024 - 01.2025
Food Runner
H.T Grill/Hennessys
10.2022 - 08.2024
Host
H.T Grill/Hennessys
09.2021 - 10.2022
Actor
Various
09.2008 - 09.2021
High School Diploma -
Redondo Union High School
Associate of Arts - Communications
El Camino College
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