Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic
Malakai Shepherd

Malakai Shepherd

Puyallup,WA

Summary

Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys.

Overview

4
4
years of professional experience

Work History

Sales Associate

Greenix Pest Control
Orem, UT
05.2022 - Current
  • Implemented and facilitated successful training programs to increase employee engagement, retention and productivity.
  • Described merchandise and explained use, operation and care.
  • Greeted customers to determine wants or needs.
  • Upsold additional items based on customer interests and needs.
  • Processed transactions using a point-of-sale system.
  • Assessed customer needs to provide assistance and information on product features.
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Handled customer complaints in a professional manner.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Participated in sales presentations, explaining and showcasing positive features and advantages of products or services.
  • Explained the benefits of purchasing the product compared to competitors' offerings.
  • Assessed customer needs through detailed questioning and presented products to fill those requirements.
  • Provided detailed information about the products being sold and answered customer questions.
  • Demonstrated how to use the product and its features.

Team Member

Express Factory Outlet
Puyallup, WA
10.2022 - 01.2023
  • Addressed customer needs, responding to specific requests.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.

Team Leader

Chic-Fil-A
Bonney Lake, WA
03.2021 - 10.2022
  • Complied with all local health codes and regulations concerning food preparation and handling.
  • Collaborated with other team members to ensure timely completion of tasks.
  • Greeted customers to take food orders and provide information about menus.
  • Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.

Warehouse Worker

Interior Logic Group
Kent, WA
10.2021 - 05.2022
  • Operated forklifts to fill or empty overhead spaces.
  • Filed requisitions for out of stock items and supplies.
  • Used pallet jacks to move items to and from warehouse locations.
  • Collaborated with other movers when loading large equipment to prevent potential accidents.
  • Transported goods to designated areas within the warehouse facility.
  • Updated inventory and production information using warehouse management systems and scanner guns.
  • Moved large and bulky items manually or with pallet jacks or forklifts.

Trainer

McDonald's
Buckley, WA
10.2019 - 03.2021

Education

High School Diploma -

Utah Valley University
Orem, UT

Skills

  • Contract Preparation
  • Upselling
  • Client Account Management
  • Product Sales
  • New Hire Training
  • Public Speaking

Affiliations

  • I have been a high level formation competition ballroom dancer most my life.

References

References available upon request.

Timeline

Team Member

Express Factory Outlet
10.2022 - 01.2023

Sales Associate

Greenix Pest Control
05.2022 - Current

Warehouse Worker

Interior Logic Group
10.2021 - 05.2022

Team Leader

Chic-Fil-A
03.2021 - 10.2022

Trainer

McDonald's
10.2019 - 03.2021

High School Diploma -

Utah Valley University

Similar Profiles

CREATE PROFILE
Malakai Shepherd