Malaya Owsley
Sierra Vista,AZ
Summary
Dynamic and results-driven Shift Leader at Dutch Bros with a proven track record in team leadership and cash handling. Recognized for enhancing customer satisfaction through effective communication and problem-solving skills. Committed to maintaining safety protocols while fostering a positive work environment, ensuring operational excellence and team cohesion.
Hardworking and passionate job seeker with strong organizational skills eager to secure a Medical Assistant position. Ready to help team achieve company goals.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Shift Leader
Dutch Bros
Sierra Vista, AZ
08.2022 - Current
- Trained new employees and delegated daily tasks to enhance team efficiency.
- Maintained clean, safe work environment, ensuring adherence to safety guidelines and protocols for all employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw daily cash handling procedures, ensuring accurate records and minimizing discrepancies to support financial integrity.
Phlebotomist
Accu Reference Medical Lab
Sierra Vista, AZ
10.2025 - 08.2026
- Performed venipuncture and capillary collections with strict adherence to patient identification and specimen integrity protocols.
- Verified requisitions, labeled specimens accurately, and routed samples for timely processing and testing.
- Maintained infection control standards, including PPE use, biohazard disposal, and safe workspace sanitation.
- Processed specimens for centrifugation, aliquoting, and transport using laboratory handling procedures.
- Collected blood specimens from patients at home, using proper transporting devices.
Host & To-Go
Olive Garden
Sierra Vista, AZ
05.2022 - 05.2024
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Responded to customer inquiries about hours, seating, and the menu, ensuring informed and satisfied guests.
- Managed reservations and to-go orders by phone while providing accurate wait time information, enhancing customer experience.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Interfaced with customers over the phone and in-person, receiving positive feedback and fostering repeat business.
Crew Member
Burger King
Sierra Vista, AZ
07.2020 - 07.2022
- Assisted customers at front counter and drive-thru, providing prompt service in a fast-paced environment.
- Took orders, prepared meals, and processed payments, contributing to efficient service delivery.
- Worked front counter, drive-thru and other areas.
- Collaborated with teammates and embraced coaching from management to enhance team dynamics.
Education
Phlebotomy Technician - Medical Technology
Cochise College
Sierra Vista, AZ05.2025
Associates in Allied Health - Pre-Nursing
Cochise College
Sierra Vista, AZ05.2024
Skills
- Positive mindset
- Team leadership
- Problem-solving
- Strong verbal and written communication
- Customer service focus
- Adaptability
Certification
- PT - Phlebotomy Technician
Timeline
Phlebotomist
Accu Reference Medical Lab
10.2025 - 08.2026
Shift Leader
Dutch Bros
08.2022 - Current
Host & To-Go
Olive Garden
05.2022 - 05.2024
Crew Member
Burger King
07.2020 - 07.2022
Phlebotomy Technician - Medical Technology
Cochise College
Associates in Allied Health - Pre-Nursing
Cochise College