Malayah Foster
Topeka,KS
Summary
Dynamic professional with extensive experience at COUNTRY Financial and Chipotle, excelling in customer support and leadership. Proven track record in enhancing customer retention and fostering team collaboration. Skilled in problem resolution and sales strategies, driving consistent revenue growth while cultivating strong relationships with clients and team members.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Client Service Representative
COUNTRY Financial
Topeka, KS
09.2024 - Current
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Increased customer retention rates through personalized follow-ups and timely resolution of concerns.
General Manager
Chipotle
Topeka, KS
04.2021 - 09.2024
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Managed budget implementations, employee reviews, training, and schedules.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Appreciate
Chipotle
Topeka, KS
11.2020 - 04.2021
- Spearheaded initiatives aimed at improving workplace culture which contributed positively towards overall employee morale.
- Improved employee retention by developing and implementing effective training programs for new hires.
- Assisted in the creation of sales goals and monitored progress, ensuring consistent revenue growth over time.
Crew Member
Chipotle
Overland Park, KS
06.2018 - 11.2020
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
Associate Of Liberal Arts - General Liberal Arts
Johnson County Community College
Overland Park, KS05.2020
Associate Of General Science - General Science
Johnson County Community College
Overland Park, KS05.2020
Skills
- Customer support
- Call center experience
- Sales strategies
- Computer skills
Certification
- ServSafe Certified
- Taken and passed the KS Property & Casualty and Allied Lines Producer exam
Timeline
Client Service Representative
COUNTRY Financial
09.2024 - Current
General Manager
Chipotle
04.2021 - 09.2024
Appreciate
Chipotle
11.2020 - 04.2021
Crew Member
Chipotle
06.2018 - 11.2020
Associate Of Liberal Arts - General Liberal Arts
Johnson County Community College
Associate Of General Science - General Science
Johnson County Community College