Summary
Overview
Work History
Education
Skills
Certification
volunteer experience
Timeline
Generic

Malayah King

Romulus,MI

Summary

Supportive Team Lead with 2 years of experience in the customer service field. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to learning more to obtain more growth as an individual.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Team Lead

Pandora Jewelry
02.2022 - Current
  • Increased sales revenue by implementing targeted sales strategies and team training sessions.
  • Enhanced customer experience by addressing concerns promptly and providing exceptional service.
  • Provided mentorship to new hires, contributing to their successful integration into the team.
  • Handled cash register operations and customer transactions to process payments.

Success Partner

Warrior 360 Experience
08.2021 - 12.2022
    • Provided mentorship for incoming first-year students.
    • Enhanced overall student performance through consistent monitoring of progress and tailored improvement strategies.
    • Facilitated group study sessions to promote collaboration, peer mentoring, and knowledge sharing among students.
    • Used Microsoft Office to maintain appropriate documentation of all academic activities.

Education

Bachelor of Science - Public Health

Wayne State University
Detroit, MI
12.2022

Skills

    • Microsoft Office 360
    • Team Building
    • Basic Patient Care
    • Customer Service
    • Critical Thinking
      • Phone Etiquette
      • Active listening
      • Decision making
      • Product knowledge
      • Mentoring and Training

Certification

  • Certified in CPR and First Aid, American Heart Association, 2017,19
  • FEMA Certifications, National Response Framework, Introduction Command System, NIMS, ICS for single Resources, and Initial Action Incident, 2018
  • MHFA Adult Certification, 2021

volunteer experience

Everything Healthcare Organization,

Wayne State University, Detroit, MI,

09/2020 – 12/2022,

  • Provided for those who are homeless in Detroit with care packages.

Timeline

Team Lead

Pandora Jewelry
02.2022 - Current

Success Partner

Warrior 360 Experience
08.2021 - 12.2022

Bachelor of Science - Public Health

Wayne State University

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Malayah King