Malayia Stokes
Ridgeland,SC
Summary
Adept at elevating customer experiences, I excelled in customer service roles at Enmarket, significantly boosting client retention. My expertise in communication and problem-solving, coupled with my ability to provide compassionate care at Home Helpers, showcases my balanced hard and soft skills. Achievements include receiving outstanding feedback for service quality and enhancing clients' quality of life.
Overview
3
3
years of professional experience
Work History
Customer Service
Enmarket
12.2021 - Current
- Provided exceptional customer service, leading to increased client retention rates.
- Received consistent excellent feedback on work quality and customer service.
- Provided exceptional customer service by addressing inquiries quickly and professionally.
- Provided exceptional customer service while assisting with ticketing and baggage checkin.
- Provided language translation services for customer service inquiries.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
Caregiver
Home Helpers
07.2023 - 01.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
May River High School
Bluffton, SC07.2021
Skills
- Customer service advocacy
- Customer service and communication skills
- Sales and customer service
- Customer service expert
- Excellent customer service
- Retail sales customer service
Timeline
Caregiver
Home Helpers
07.2023 - 01.2024
Customer Service
Enmarket
12.2021 - Current
May River High School
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