MALAYSIA BROWN
LUXURIOUS BEAUTY BAR
Blacklick,OH
7
years of professional experience
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
- Professional transport specialist with experience in ensuring timely and safe deliveries. Strong problem-solving skills and adept at route planning and vehicle maintenance. Known for adaptability and working well in team settings to achieve operational goals. Reliable and focused on meeting organizational needs while maintaining high standards.
Work History
OWNER (Small Business)
2 Years 1 Month- Interacted directly with clients to provide assistance and support.
- Coordinated appointments effectively for client meetings.
Student Transportation Driver
2 Years 5 Months- Operated various transportation vehicles, ensuring timely deliveries and adherence to safety regulations.
- Conducted pre-trip inspections to maintain vehicle safety and reliability standards.
- Managed route planning to optimize delivery efficiency and reduce travel time.
- Communicated effectively with dispatch team to coordinate logistics and address any issues promptly.
CSR Public Utilities
2 Years 8 Months- Operates a computer terminal using specific computer codes in order to input, access, and adjust information such as billing, payment, and consumption history, meter reading or service dates, and payment arrangements.
- Answers public inquiries over the telephone or in person regarding utility rate calculations, department/division policies and procedures, and City Codes
- Reviews meter records, cash payment stubs, and computer-generated reports for potential billing problems and posting of payments
Customer services/Merchant Disputes
1 Year 11 Months- Provided excellent customer service to ensure client satisfaction
- Assisting with online banking
- Resolved customer complaints and inquiries in a timely manner
- Reviewing documents
- Researching
Education
GED
Skills
Assisted in providing reliable information to clients.
Supported client needs through attentive listening.
Applied computer skills to facilitate daily operations.
Aided in problem-solving discussions to tackle challenges.
Organized tasks to optimize time management.
Timeline
Student Transportation Driver
Clark Transportation
03.2024 - 2026Read More
OWNER (Small Business)
LUXURIOUS BEAUTY BAR
11.2021 - 12.2023Read More
CSR Public Utilities
CITY OF COLUMBUS
03.2019 - 11.2021Read More
Customer services/Merchant Disputes
JP MORGAN CHASE
08.2016 - 07.2018Read More
Northland High School
GED
Read More