Summary
Overview
Work History
Education
Skills
Timeline
Generic

Malaysia Conrad

Customer Service Agent
Memphis,TN

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

5
5
years of professional experience
14
14
years of post-secondary education

Work History

Customer Service Representative

Digital Media Solutions
Memphis , TN
02.2021 - 04.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers.
  • Tracked customer service cases and updated service software with customer information.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Front Desk Receptionist

Residence Inn Marriott
Southaven, MS
08.2019 - 12.2022
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Collected room deposits, fees, and payments.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

Elementary School Tutor

Shelby County School District
Memphis , TN
08.2018 - 05.2020
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Supported students with helpful study habits and exam strategies.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Maintained tutoring records to adjust instruction and update parents on student progress.
  • Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
  • Developed student confidence through positive reinforcement strategies.
  • Collaborated with parents to develop appropriate tutoring lessons.
  • Used flashcards and other techniques to test and improve memory through practiced information retrieval.
  • Conducted group tutoring sessions to help students engage active learning and critical thinking skills.

Education

Diploma - N/A

Southwind High School
Memphis, TN
08.2006 - 05.2018

N/A - Nursing

Southwest Community College
Memphis Tn
08.2019 - 12.2021

Skills

Multi-line phone talent

Account management

Route dispatch

Report preparation

Complaint resolution

Sales expertise

Administrative support

Technical Support

International sales support

Training development aptitude

Staff education and training

Creative problem solving

Stock management

Money handling abilities

Service standard compliance

POS systems expert

Key stakeholder relationship building

Strategic sales knowledge

Recordkeeping strengths

Timeline

Customer Service Representative

Digital Media Solutions
02.2021 - 04.2023

Front Desk Receptionist

Residence Inn Marriott
08.2019 - 12.2022

N/A - Nursing

Southwest Community College
08.2019 - 12.2021

Elementary School Tutor

Shelby County School District
08.2018 - 05.2020

Diploma - N/A

Southwind High School
08.2006 - 05.2018
Malaysia ConradCustomer Service Agent