Malaysia Davis
Natchitoches,LA
Summary
Driven individual with track record in delivering top-notch customer service, resolving customer issues, and increasing customer satisfaction. Skilled in problem-solving and quickly learning new technologies.
Industrious professional with experience in retail management. Skilled in leading and motivating teams to exceed customer expectations while increasing profits and reducing costs. Recognized for driving team performance through open communication and a positive working environment.
Overview
7
7
years of professional experience
Work History
Assistant Manager
It's Fashion
06.2021 - 03.2024
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Assisted with recruiting efforts by interviewing prospective candidates for open positions.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Communicated with clients to address questions, concerns, and needs and provide quality customer service.
- Established clear communication channels between staff members to ensure smooth workflow throughout the store.
Crew Member
McDonald's
09.2020 - 06.2021
- Communicated with customers regarding orders, comments, and complaints.
- Performed personnel activities such as supervising and training employees.
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
- Worked front counter, drive-thru and other areas.
Babysitter
Malaysia's Babysitting
04.2017 - 03.2020
- Entertained and engaged with children using games, crafts, and other activities.
- Displayed patience and understanding when dealing with difficult situations involving children.
- Remained alert at all times to ensure the safety of each child under my supervision.
- Prepared snacks and cooked meals for children using available food items.
- Developed strong communication and organizational skills while managing multiple tasks.
Education
Bachelor of Science - Biology
Northwestern State University of Louisiana
Natchitoches, LA05.2026
High School Diploma -
Natchitoches Central High School
Natchitoches, LA05.2022
Skills
- Money Handling
- Time Management
- Customer Service
- Organizational Skills
- Verbal and Written Communication
- Positive Attitude
Timeline
Assistant Manager
It's Fashion
06.2021 - 03.2024
Crew Member
McDonald's
09.2020 - 06.2021
Babysitter
Malaysia's Babysitting
04.2017 - 03.2020
Bachelor of Science - Biology
Northwestern State University of Louisiana
High School Diploma -
Natchitoches Central High School
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