Malaysia Manuel
Summerville,SC
Summary
I have achieved getting my CNA license and now working on my LPN license. Results-driven Advanced Medical Support Assistant with Number years of experience in medical field. Skilled at assisting physicians with patient examination procedures, documenting patient information and providing patient education. In-depth knowledge of insurance company liaison procedures and medical terminology.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant
Ralph H. Johnson VA Medical Center
2023.07 - Current
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
CNA/Caregiver
Comfort Keepers
2021.09 - 2023.03
- Assist with medical and at home needs acting as a companion for the patient
- Assistance with preparing and serving meals, and support for special diets.
Customer Service Representative
TELUS International
2022.04 - 2022.11
- Incoming/outgoing calls guiding customers with any problems they have within their account
- Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions.
Caregiver
Magnolias of Summerville
2020.01 - 2021.07
- Caring and being a companionship for the resident and helping with activities of daily living
- Bathing, grooming and overall appearance
- Mobility assistance
- Assistance with position changes and transfers for those clients that are bed bound or may need assistance.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Education
High school diploma -
Summerville High School
Summerville, SC05.2020
Skills
- Typing
- Customer service
- Caregiving
- Home care
- Meal preparation
- Senior care
- Vital Signs
- Patient Care
- Alzheimer's Care
- Dementia Care
- Professionalism and Ethics
- Conflict resolution techniques
- Patient Communication
Certification
CRNA, 06/23, SC
References
Available upon request
Timeline
Advanced Medical Support Assistant
Ralph H. Johnson VA Medical Center
2023.07 - Current
Customer Service Representative
TELUS International
2022.04 - 2022.11
CNA/Caregiver
Comfort Keepers
2021.09 - 2023.03
Caregiver
Magnolias of Summerville
2020.01 - 2021.07
High school diploma -
Summerville High School
CRNA, 06/23, SC
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