Malaysia McCollum
Olympia,WA
Summary
Reliable and upbeat Sales/Retail Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Detail-oriented worker with success at efficient planning and meeting client needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
8
8
years of professional experience
Work History
Sales Representative
State Beauty Supply of Lawton
Lawton, OK
03.2018 - 10.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
Retail Sales Associate
Kohls Department Store
Norman, OK
10.2015 - 07.2017
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with special services, account updates, and promotional options.
Education
High School Diploma -
Eisenhower High School
Lawton, OK05-2015
Some College (No Degree) -
University of Oklahoma
Norman, OKSkills
- Customer Needs Assessment
- Customer Service
- Problem-Solving
- Product Knowledge
- Interpersonal and written communication
- Retail Store Operations
Timeline
Sales Representative
State Beauty Supply of Lawton
03.2018 - 10.2023
Retail Sales Associate
Kohls Department Store
10.2015 - 07.2017
High School Diploma -
Eisenhower High School
Some College (No Degree) -
University of Oklahoma
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