MALAYSIA MCDONGALD
Lillington,NC
Summary
Customer-focused professional with hands on experience as a baker, retail associate, and warehouse worker. Experienced in preparing quality baked good, assisting customers, managing inventory, and supporting daily operations. Brings a positive attitude, strong communication skills, and a commitment to delivering dependable service and efficient workflow.
Overview
5
5
years of professional experience
Work History
Baker
Crumbl Cookies
Fayetteville, NC
11.2025 - Current
- Prepared and baked a variety of cookie recipes, ensuring consistency in flavor and texture.
- Managed inventory levels for ingredients, minimizing waste and optimizing stock usage.
- Trained new team members on baking techniques and kitchen safety protocols.
- Produced consistently high-quality baked goods for customers.
Cashier
Bojangles' Famous Chicken 'n Biscuits
Lillington, NC
01.2024 - 12.2025
- Itemized and totaled purchases by recording prices, departments, taxable and nontaxable items, and operating a cash register.
- Balanced the cash drawer by meticulously counting cash at the beginning and end of every shift.
- Answered customer telephone calls promptly and appropriately.
- Reconciled the cash register prior to close, balancing all cash, credit cards, and checks.
Online Personal Shopper
Walmart
Erwin, NC
01.2024 - 07.2024
- Analyzed customer feedback to refine shopping strategies and enhance service quality.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
Warehouse Associate
Amazon
Smithfield, NC
09.2022 - 12.2023
- Received, verified, and stored incoming material. Selected required quantity of material for processing.
- Monitored inventory levels, reported low supplies to management, and filled out order requests on a weekly basis to avoid disruptions to the distribution process.
- Packaged material to ensure protection of parts in transit.
- Ensured that all merchandise was safely and securely packed and labeled for shipping.
- Received Employee of the Year twice for safe and efficient handling of packages that resulted in zero cases of damages.
- Performed internal audits to ensure adherence to quality control procedures.
- Developed and maintained quality control documentation.
Cashier
Jersey Mikes Submarines And Salads
Dunn, NC
01.2021 - 07.2021
- Answered customer telephone calls promptly and appropriately.
- Balanced the cash drawer by meticulously counting cash at the beginning and end of every shift.
- Reconciled the cash register prior to close, balancing all cash, credit cards, and checks.
- Collected credit card and cash payments to complete transactions for customer orders.
Education
High School Diploma - English Language Studies
Harnett Central High School
Angier, North Carolina06.2025
Skills
Customer Service
Packing
Shipping & Receiving Processes
Cashier
Baker
Food safety and sanitation
Team player
Detail Oriented
Timeline
Baker
Crumbl Cookies
11.2025 - Current
Cashier
Bojangles' Famous Chicken 'n Biscuits
01.2024 - 12.2025
Online Personal Shopper
Walmart
01.2024 - 07.2024
Warehouse Associate
Amazon
09.2022 - 12.2023
Cashier
Jersey Mikes Submarines And Salads
01.2021 - 07.2021
High School Diploma - English Language Studies
Harnett Central High School