MALAYSIA TRIPLETT
D'Iberville,US
Summary
Proactive General Manager with a history of success managing operations, building teams, and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgment and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
12
12
years of professional experience
Work History
Shift Leader
McAllister's Deli
12.2023 - 11.2024
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Completed cash and credit card transactions accurately using POS software.
Store Manager
Clark Oil
04.2022 - 12.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Retail Store Manager
H&M Clothing
01.2019 - 04.2022
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Submitted orders for new inventory.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Assistant Manager
Express Clothing
12.2016 - 01.2019
- Executed in-store activities and initiatives to support the rollout of special sale items and line-of-credit applications
- Engaged customers to respectfully address inquiries and requests for support
- Resolved sales-related issues to increase customer satisfaction
- Executed price changes, signing off on necessary adjustments
- Built customer loyalty and retention by delivering excellent shopping experiences
Sales Lead Keyholder
Rack Rooms Shoe Store
06.2015 - 12.2016
- Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
- Handled day-to-day customer or client questions via telephone or email.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Crew Member
McDonald's
04.2013 - 06.2015
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Accurately operated cash register to process customer payments.
Education
Associate of Science - Nursing
Mississippi Gulf Coast Community College
Perkinston, MS12-2025
Skills
- Hiring and Onboarding
- Sales Tracking
- Problem Anticipation and Resolution
- Team Leadership Expertise
- Performance Monitoring
- Focus and Follow-Through
- Evaluation
- Ethical Standards
- Training and Development Skills
- Team Management
- Restaurant experience
- Cash handling
- Customer service
- Shift management
- Leadership
- Store management
- Sales
- Technical support
- Cash register
- Positive attitude
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Shift Leader
McAllister's Deli
12.2023 - 11.2024
Store Manager
Clark Oil
04.2022 - 12.2023
Retail Store Manager
H&M Clothing
01.2019 - 04.2022
Assistant Manager
Express Clothing
12.2016 - 01.2019
Sales Lead Keyholder
Rack Rooms Shoe Store
06.2015 - 12.2016
Crew Member
McDonald's
04.2013 - 06.2015
Associate of Science - Nursing
Mississippi Gulf Coast Community College
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