Malaysia Williams
Mount Vernon,NY
Summary
Dependable and courteous professional with several years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Swim Tank
Mamaroneck, New York
09.2023 - 06.2024
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Front Desk Receptionist
Dogtopia
New Rochelle, New York
06.2023 - 09.2023
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with scheduling appointments for clients and visitors.
- Managed company calendar and scheduled events.
- Scheduled and confirmed appointments for clients and staff.
- Performed data entry into computer systems to maintain accurate records of customer information.
Customer Service Supervisor
Marshalls Department Store
Yonkers, New York
12.2020 - 04.2023
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
Education
Bachelor of Arts - Criminology
John Jay College of Criminal Justice of The City University of New York
New York, NY05-2026
Skills
- Spreadsheet tracking
- Front Office Management
- Customer Service
- Problem-solving skills
- Skilled in Microsoft Office
- Office Organization
Timeline
Front Desk Receptionist
Swim Tank
09.2023 - 06.2024
Front Desk Receptionist
Dogtopia
06.2023 - 09.2023
Customer Service Supervisor
Marshalls Department Store
12.2020 - 04.2023
Bachelor of Arts - Criminology
John Jay College of Criminal Justice of The City University of New York