Malazia Bauer
Fort Sill
Summary
Proven expertise in customer service and critical thinking, demonstrated through roles at Kroger and Baptist Memorial Hospital. Excelled in resolving customer complaints and maintaining professionalism under pressure, significantly enhancing customer loyalty and operational efficiency. Skilled in active listening and problem resolution, fostering strong interdepartmental relationships and safeguarding confidential information.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Kroger
03.2024 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Enhanced customer satisfaction by efficiently handling cash transactions and providing accurate account information.
Admissions Representative
Baptist Memorial Hospital
02.2023 - 03.2024
- Maintained a high level of customer service with patients, families, and visitors by consistently displaying empathy, professionalism, and excellence in communication skills.
- Maintained accurate records in electronic health system while safeguarding confidential patient information at all times.
- Boosted overall efficiency by training new Admissions Coordinators on hospital policies, procedures, and best practices.
- Contributed to positive work environment by fostering strong relationships among colleagues within the Admissions Department as well as other departments throughout the hospital.
Education
Bachelor of Arts - English
University of Mississippi
Oxford, MS05-2025
Associate of Arts - General Studies
Northwest Mississippi Community College
Oxford12-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
Timeline
Customer Service Representative
Kroger
03.2024 - 11.2024
Admissions Representative
Baptist Memorial Hospital
02.2023 - 03.2024
Bachelor of Arts - English
University of Mississippi
Associate of Arts - General Studies
Northwest Mississippi Community College
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