Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Malcolm Jamison

Minneapolis,MN

Summary

I am a lifelong Minneapolis resident with over 15 years in the local hospitality industry. My North Star is unwavering dedication to guests and an obsession with creating positive experiences. I apply my knowledge of restaurant operations, steps of service, gastronomy, wine, and spirits to craft thoughtful, compelling experiences that offer guests a reprieve from the stresses of daily life. As a manager, I bring focus, attention to detail, coordination, and consistency to both service and non-guest facing operations. I use accountability and respectful critique to build a team that works in unison and from the heart, and I ensure they have the support, space, equipment, and skills to succeed.

Overview

6
6
years of professional experience
1
1
Certification

Work History

General Manager

Porzana
Minneapolis, Minnesota
09.2023 - Current
  • Oversaw daily business operations, including budgeting, staffing, scheduling, inventory control, and sales.
  • Worked closely with the corporate team and directed all in-house management to achieve strategic and operational goals effectively.
  • Rigorously maintained an elevated standard and held all staff accountable to company steps of service
  • Recruited and trained staff across all front-of-house departments to enhance service quality.
  • Developed and implemented training programs for onboarding new employees.
  • Oversaw wine program, including orders, tastings, pricing, and staff training.
  • Streamlined booking and POS operations (Resy, Opentable, Perfect Venue, Toast)
  • Identified nonfunctional aspects of service and implemented creative, sustainable alternatives.
  • Led outreach to dissatisfied guests, successfully repairing relationships and mitigating negative reviews
  • Managed building maintenance (Plumbing, HVAC, Cleaning services) to ensure a safe, clean work environment.
  • Forged lasting relationships with guests based on trust and satisfaction

Assistant General Manager, Wine Director

112 Eatery
Minneapolis, Minnesota
09.2021 - 09.2023

Post-Release Support Director

Minnesota Freedom Fund
Minneapolis, Minnesota
08.2020 - 08.2021
  • Managed accounting of the $40m donation fund
  • Interfaced directly with the MPLS/STP public defenders office to verify and process client referrals
  • Oversaw staff and client bail payment
  • Developed community outreach and engagement strategies

Skills

  • Operational oversight
  • Budget management
  • Staff training
  • Inventory control
  • Quality assurance
  • Customer relationship management
  • Process improvement

Certification

WSET Level 3 Award in Wines, Wine & Spirit Education Trust (2024)

Timeline

General Manager

Porzana
09.2023 - Current

Assistant General Manager, Wine Director

112 Eatery
09.2021 - 09.2023

Post-Release Support Director

Minnesota Freedom Fund
08.2020 - 08.2021
Malcolm Jamison