Results-driven General Manager with a proven track record in financial analysis, operational management, and customer service. Expertise in budget oversight, problem-solving, and enhancing guest experiences to drive productivity and profitability.
Overview
4
4
years of professional experience
Work History
General Manager
Sonics Drive In
Saint Louis, MO
01.2026 - Current
Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Reviewed financial statements and sales reports to assess productivity and inform strategic decision-making.
Created effective business plans to focus strategic decisions on long-term objectives.
Managed daily operations to ensure efficient service at fast-food restaurant.
Supervised team members to maintain high standards of customer service.
Developed training programs for staff, improving operational effectiveness and service quality.
Established and maintained effective communication with staff members to ensure efficient operations.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Created team building activities that fostered collaboration among departments, enhancing workplace morale.
Assistant General Manager
Wingstop
Alton, IL
02.2025 - 01.2026
Assisted in managing daily operations in a fast-paced restaurant environment.
Coordinated staff schedules to optimize coverage during peak hours, enhancing service efficiency.
Implemented customer service initiatives to enhance guest experiences.
Implemented customer service initiatives that improved guest experiences and satisfaction.
Monitored food safety practices to maintain health and sanitation standards.
Resolved customer complaints promptly, ensuring professionalism and maintaining customer loyalty.
Monitored inventory levels and placed orders for new stock.
Prepared weekly schedules for staff members based on their availability.
Assisted in the recruitment process by conducting interviews with prospective candidates.
Head Manager
Pizza Hut
Saint Louis, MO
03.2022 - 09.2024
Implemented customer service strategies to enhance guest satisfaction.
Supervised daily operations to maintain compliance with company standards.
Coordinated training sessions to enhance team skills and drive performance improvement.
Trained new employees on service protocols and food safety practices.