MALCOLM LEE JR
Jacksonville,FL
Summary
Highly motivated, dedicated, and enthusiastic professional with a commitment to excellence and a passion for continuous learning and development. Multi-talented individual offering a diverse range of skills, experience, and knowledge, while also able to work in a fast-paced environment, and be a part of a team.
Overview
11
11
years of professional experience
Work History
CUSTMER SERVICE REPRESENTATIVE
INTELOGIX
09.2020 - Current
- Assist customers with questions and/or concerns while providing answers and responses
- Reviewing customer accounts and making changes accordingly
- Providing information about products and services
- Handling returns and/or complaints
- Referring customers to supervisors as necessary
- Scheduling appointments for covid vaccines throughout pandemic
- Trained and mentored new employees
- Conducting meetings regarding company expectations
- Serving as a liaison between new employees and management
- Provided quality assurance by grading customer service skills during phone calls while also ensuring proper record keeping
LANDSCAPER
SELF-EMPLOYED
08.2019 - 07.2020
- Preform groundskeeping duties
- Mow lawn using a hand and/or riding lawn mower
- Trim and edge walkways and flowerbeds
- Trim shrubs and pull weeds
- Cut down tree limbs that are posing a danger
- Rake, mulch, and prune grounds as needed
- Water plants and grass as needed
- Preform minor maintenance on equipment when needed
LAND SURVEYOR RODMAN
DEGROVE SURVEYOURS
10.2018 - 06.2019
- In charge of transporting and setting up instruments to get survey ready
- Using concrete saw, jack hammer, and soft dig machine to dig holes in the road
- Filling and patching holes back up with dirt and asphalt
- Using machetes to cut and clear paths
- Using GPS and laser device to take topographical shots of the land and to locate miscellaneous objects as needed per the survey
- Drive company vehicle
- Always maintain safety precautions; report any damages/issues with equipment
WAREHOUSE FORMAN
PURE AIR
04.2018 - 10.2018
- Cutting, labeling, and bagging air filters
- Pulling pleats as needed to complete invoices
- Receiving and unloading trucks
- Tracking Inventory
- Maintenance and housekeeping of shop
- Maintain a safe work environment
MAINTENANCE TECH
CAREER STRATEGIES
10.2017 - 04.2018
- Painting, caulking, drywall patching, rewiring, and any other various tasks needed throughout shift
- Maintain and safe work environment
WING CUTTER/BREAST PULLER
AMICKS FARMS
04.2017 - 10.2017
- Cut chicken wings from the frame, pull breast from the frame
- Maintain a clean and safe environment
- Meet daily quota for chicken production
- Look for and report any contamination issues
MACHINE OPERATOR/MAINTENANCE HELPER
ASCO VALVE INC/KELLY SERVICES
05.2014 - 04.2017
- Operation of machines such as CNC, Mori Seiki, Davenport, and Browne & Sharpe
- Duties included maintaining machine production, checking the product to ensure tolerances are being met for the customer, making the proper offsets to keep product inside of the tolerances
- Keep light bulbs changed
- Keep up with the time each machine is being ran each day
- Various other work orders
- Assisting fellow maintenance men with additional jobs
- Maintain a clean and safe work environment per facility guidelines
Education
HIGHSCHOOL DIPLOMA -
NORTH AUGUSTA HIGH SCHOOL
06.2012
Skills
- Hardworking
- Fast, productive learner
- Problem solving
- Adaptability
- Skilled active listener
- Technical Proficiency
- Strong mathematical skills
- Critical thinking
- Data entry
Timeline
CUSTMER SERVICE REPRESENTATIVE
INTELOGIX
09.2020 - Current
LANDSCAPER
SELF-EMPLOYED
08.2019 - 07.2020
LAND SURVEYOR RODMAN
DEGROVE SURVEYOURS
10.2018 - 06.2019
WAREHOUSE FORMAN
PURE AIR
04.2018 - 10.2018
MAINTENANCE TECH
CAREER STRATEGIES
10.2017 - 04.2018
WING CUTTER/BREAST PULLER
AMICKS FARMS
04.2017 - 10.2017
MACHINE OPERATOR/MAINTENANCE HELPER
ASCO VALVE INC/KELLY SERVICES
05.2014 - 04.2017
HIGHSCHOOL DIPLOMA -
NORTH AUGUSTA HIGH SCHOOL
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