Malcolm Misere

• - Oversaw BDC, sales, and service departments to streamline operations and increase customer engagement.
• - Developed and implemented strategic process improvements to increase lead conversion and retention.
• - Led CRM optimization initiatives and improved outbound and inbound lead handling processes.
• - Spearheaded digital marketing alignment with internet sales strategies, driving increased appointment show rates.
• - Trained and managed BDC staff while establishing KPI scorecards and accountability metrics.
• - Collaborated with executive leadership to develop compensation models and long-term scalability plans.

- Provided guidance to taxpayers on how best to comply with applicable laws and regulations

governing sales tax collection and remittance.

- Performed account reconciliation for business owners by utilizing Quickbooks software.

- Handled financial analysis duties while maintaining meticulous accounting records.

- Reconciled bank accounts on a monthly basis to ensure accuracy of transactions.

- Analyzed financial statements to identify discrepancies and suggest corrective actions.

• - Successfully sold and delivered 423 vehicles over 41 months, generating $12,128,458 in total sales volume.
• - Sold 332 F&I products totaling $544,389 in F&I gross, with an average of $1,639.73 per product.
• - Achieved a total gross profit of $808,911, with back gross representing 74.84% and front gross 25.16%.
• - Consistently exceeded monthly sales targets while maintaining high customer satisfaction ratings.
• - Negotiated vehicle pricing and financing terms to maximize dealership profitability.

- Managed inventory, conducted inspections, and ensured proper storage and disposal of

supplies.

- Created detailed reports on inventory levels and usage trends.

- Oversaw the management of $4.3 billion in assets

- Maintained and monitored inventory systems for durable goods, ensuring accurate records

and timely replenishment.

- Led operational improvements and managed company resources effectively.

- Analyzed financial data and identified areas of improvement for cost savings.

- Monitored performance metrics to ensure quality standards are met.

- Managed staff recruitment, training, and development processes.

- Managed staff, and ensured customer satisfaction.

- Managed day-to-day operations including opening and closing duties, scheduling shifts for

employees, cash handling procedures and payroll.

- Increased profits by overseeing inventory and strategically increasing menu prices.

- Ensured compliance with regulatory requirements and industry standards.

- Handled financial analysis duties while maintaining meticulous accounting records.

- -Reconciled bank accounts on a daily basis to ensure accuracy of transactions.

Analyzed financial statements to identify discrepancies and suggest corrective actions.

- Prepared monthly, quarterly and annual financial reports for management review.