Malcolm Richards
Murfreesboro,TN
Summary
Experienced associate with a background in retail and logistics support. Skilled in training new team members, resolving shipment issues, and maintaining accurate workflows. Focused on improving service, safety, and daily operational efficiency.
Overview
6
6
years of professional experience
Work History
Associate
Fedex
01.2024 - Current
- Led daily shipment processing, ensuring accurate scanning, sorting, and routing across operational workflows.
- Trained new associates on package handling, safety procedures, and dock-level equipment usage.
- Monitored shipment exceptions and resolved tracking discrepancies to maintain service accuracy.
Sales Associate
Home Depot
08.2020 - 01.2024
- Assisted customers with product selection, project questions, and aisle navigation.
- Processed sales, returns, and exchanges accurately through point-of-sale systems.
- Restocked merchandise and maintained organized, shoppable sales floor displays.
- Resolved customer concerns with product knowledge and service-focused communication.
Education
High School Diploma -
Siegel High School
Murfreesboro, TNSkills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Complex Problem-solving
Timeline
Associate
Fedex
01.2024 - Current
Sales Associate
Home Depot
08.2020 - 01.2024
High School Diploma -
Siegel High School