Summary
Overview
Work History
Education
Skills
Timeline
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MALEA MEZA

Whittier,CA

Summary

Extroverted and experienced restaurant server with highly developed time management skills. Significant barista and bartender knowledge and the ability to make a variety of drinks and provide recommendations to guest. Dedicated to continual upkeep of deep menu familiarity for the purpose of facilitating optimal diner experience.

Overview

14
14
years of professional experience

Work History

Event Bartender

Royal Vista Golf Club
10.2020 - Current
  • Set up banquet bars, stocked all supplies and put together table arrangements for each event.
  • Monitored patron alcohol consumption to encourage safety.
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Poured wine, beer and cocktails for patrons.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.

Manager

Aunties Bakery & Cafe
03.2017 - 02.2022
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Entered time and attendance logs in preparation for payroll.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.

Bartender/Barback

The Commoner
10.2016 - 02.2017
  • Replenished bar glasses, garnishes and condiments.
  • Took food and drinks to bar and table customers.
  • Studied bartenders to learn recipes for different mixed cocktails.
  • Delivered high-quality beverages in fast-paced, customer-centered setting.
  • Complied with local and state liquor and food handling laws and regulations.
  • Replaced empty kegs and soda syrups.

Shift Lead/Server

Crepes & Grapes
04.2016 - 02.2017
  • Taught staff upselling techniques to meet revenue targets.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.

Beertender

Progress Brewing
03.2015 - 04.2016
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Ensuring that the beers on tap are acceptable to serve (right temperature,optimal quality, no off-smells or flavors).
  • Politely and respectfully addressing customers’ questions about the brewery and beer, regardless of their knowledge or experience with craft beer.
  • Kept bar presentable and well-stocked to meet customer needs.

Server

Norms Restaurant
06.2010 - 11.2014
  • Cultivated warm relationships with regular customers.
  • Organized and replenished supplies at food stations to optimize team performance.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Delivered correct food items to tables according to order documentation.

Education

Bachelor of Arts - Media Studies

California State University, CSUDH
01.2019

Associate of Arts - Communication Studies

Rio Hondo College
01.2017

Skills

  • Safe Food Handling Practices
  • Cocktail Service
  • Cash Handling and Management
  • Front of House Management
  • Suggestive Selling
  • Liquor, Beer and Wine Knowledge
  • Training New Hires
  • High-Volume Dining

Timeline

Event Bartender

Royal Vista Golf Club
10.2020 - Current

Manager

Aunties Bakery & Cafe
03.2017 - 02.2022

Bartender/Barback

The Commoner
10.2016 - 02.2017

Shift Lead/Server

Crepes & Grapes
04.2016 - 02.2017

Beertender

Progress Brewing
03.2015 - 04.2016

Server

Norms Restaurant
06.2010 - 11.2014

Bachelor of Arts - Media Studies

California State University, CSUDH

Associate of Arts - Communication Studies

Rio Hondo College

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