- Interior Design
- Martial Arts
- Music
- Team Sports
- Volunteer Work
Maleah Johnson-knighten
Summary
Dynamic customer service professional with a proven track record at Nordstrom, adept in conflict resolution and active listening, enhancing customer loyalty and retention. Excelled in critical thinking and Microsoft Excel, significantly improving operational efficiency. Skilled in fostering positive customer relations, demonstrating exceptional problem-solving abilities and computer proficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Nordstrom
10.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Investigated and resolved accounting, service and delivery concerns.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained new personnel regarding company operations, policies and services.
Shoe Clerk
Nordstrom Rack
01.2024 - 07.2024
- Greeted customers, answered telephone and completed sales transactions to facilitate shop operations.
- Balanced multiple tasks simultaneously during busy periods, demonstrating strong organizational abilities.
- Operated various point-of-sale systems efficiently while maintaining transaction accuracy for both cash and card payments.
- Managed inventory levels, ensuring optimal stock availability for customers at all times.
- Participated in regular inventory counts, helping to ensure accuracy in tracking stock levels.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Customer Service Cashier
PINSTACK Plano
03.2023 - 07.2023
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Used POS system to enter orders, process payments and issue receipts.
- Redeemed coupons to discount purchases.
- Learned duties for various positions and provided backup at key times.
Cashier Team Lead
Modern Market Eatery
01.2022 - 03.2022
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
- Quickly and accurately counted drawers at start and end of each shift.
- Processed refunds and exchanges in accordance with company policy.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
Education
High School Diploma -
Winfree Academy
Richardson, TX01-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Professional telephone demeanor
- Paperwork processing
- Order processing
Certification
- ServSafe Food Handler's Certification
- Bartender & Mixologist Certification–United States Bartenders' Guild.
- ServSafe Alcohol - National Restaurant Association.
Interests
Timeline
Shoe Clerk
Nordstrom Rack
01.2024 - 07.2024
Customer Service Representative
Nordstrom
10.2023 - Current
Customer Service Cashier
PINSTACK Plano
03.2023 - 07.2023
Cashier Team Lead
Modern Market Eatery
01.2022 - 03.2022
High School Diploma -
Winfree Academy
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