Maleak R. Davis
Fort Worth
Overview
8
8
years of professional experience
2018
2018
years of post-secondary education
Work History
Loss Mitigation Specialist
United Auto Credit
Fort Worth
04.2023 - 07.2025
- Provided guidance and assistance to customers throughout the loan modification process.
- Managed multiple tasks simultaneously while meeting established deadlines for completion of assignments.
- Monitored delinquency trends on assigned portfolio of loans while maintaining current knowledge of investor guidelines and government regulations.
- Managed portfolio to control overall mix of accounts and exposures.
- Verified income of borrower and gathered credit information.
- Developed new business and retained existing accounts.
- Put together and sent out reinstatement and payoff quotes.
- Set up debt payment plans based on client credit, income and assets.
Lead Generator
Health Care Connection
Arlington
01.2021 - 03.2023
- Conducted product demonstrations over the phone or via webinars.
- Maintained an accurate record of all sales activities in the CRM system.
- Established relationships with prospects by following up on leads in a timely manner.
- Developed effective scripts for making cold calls, managing conversations, and overcoming objections.
- Responded promptly to customer queries via telephone or email.
- Tracked performance metrics such as call volume, conversion rate.
- Applied lead generating methods in high number of cold calls per day.
- Documented sales call data in company software.
- Developed new leads each day at or above quotas.
Overnight Stocker
Walmart
Fort Worth
06.2017 - 11.2020
- Checked expiration dates on all food items to ensure quality control standards were met.
- Restocked shelves according to plan-o-grams set up by management team.
- Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
- Worked collaboratively with other team members to achieve departmental goals.
- Operated forklift and pallet jacks to unload trucks and move products throughout the store.
- Maintained an orderly appearance at all times throughout the store.
- Helped unpack shipments, check contents against invoices, sort boxes into stacks for stocking purposes.
- Received and stocked merchandise in a timely manner.
- Organized shelves, racks and bins to ensure product availability.
- Responded quickly to emergency situations during night shifts.
- Used proper case cutting techniques to cut and sort stock loads.
Education
O.D Wyatt
Fort Worth, TXSkills
- Loan modification
- Delinquency monitoring
- Customer relationship management
- Regulatory compliance
- Performance tracking
- Problem solving
- Effective communication
- Time management
- Maintaining payment histories
- Collections experience
- Decision-making
- Active listening
- Problem-solving abilities
- Remote video conferencing
- Attention to detail
- Task prioritization
Timeline
Loss Mitigation Specialist
United Auto Credit
04.2023 - 07.2025
Lead Generator
Health Care Connection
01.2021 - 03.2023
Overnight Stocker
Walmart
06.2017 - 11.2020
O.D Wyatt
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