Maleia Ward
Louisville,KY
Summary
Experienced in team management and customer engagement, with a strong background in training and developing staff to drive success in a fast-paced retail environment. Skilled in problem-solving and store merchandising, ready to leverage expertise as a Store Leader. Committed to enhancing team performance and delivering exceptional customer experiences.
Overview
7
7
years of professional experience
Work History
Store Leader
Stand Out For Good Inc.
2024.04 - Current
- Promoted two internal Brand Representatives to Guest Leads within first 5 months.
- Promoted one internal guest lead to Assistant Store Leader of Operations.
- Promoted internal Brand Representative to FT Revival Leader
- Trained new Store Leader to ensure they understood the culture and expectations of their role.
- Has hit staffing requirements through peak seasons and maintained core staff year round
Merchandiser
Stand Out For Good Inc.
2023.04 - 2024.04
- Reviewed and coached team to WSSR results to understand which key items were performing or underperforming.
- Coached team to understand KPIs and how they drive our results.
- Trained 2 new merchandisers for other stores.
- Assisted other stores in window and floorset executions.
- Set the floorset for Summer floorset at WestTown with other merchandisers and Visual District Leaders.
- Created effective visual merchandising strategies to increase customer engagement and maximize sales.
Arula Store Leader
Stand Out For Good Inc.
2022.04 - 2023.04
- Created an exceptional shopping experience for the Arula guest by going above and beyond during her shopping experience.
- Trained and maintained a team of 12 members, promoting two members to guest leads after the first month of opening.
- Executed floorsets and upheld standards to inspire the guest to shop full outfits.
- Ended 2022 90%>90% for Voice of the Guest.
Visual ASL
Stand Out For Good Inc.
2021.05 - 2022.04
- Completed floor-sets and trained other associates on standards of the store.
- We beat all of our KPI goals of 2.5 mil in sales, a DPT of $66.50, and a conversion of 24.5% in 2021.
- Drive for results- ranked 10th in Voice of the guest, Ranked 13th in leverage, 51st overall in sales.
- Building effective teams- assisted the store leader in promoting 2 internal brand reps to Guest Lead and 1 Guest Lead to an Assistant Store Leader.
- Coached team on visual standards and expectations.
- Ability to showcase products in a new light to draw in different customers and maintain a unique visual presentation to each guest.
- 91% year to date VOG 2021.
Operations ASL
Stand Out For Good Inc.
2021.01 - 2021.05
- Handled the audits, damages, DSR report, cash handling, and LP every month and instilled best practices into all GLs, ASLs, and brand reps.
- Brought our store up from an average of 93.5% on our audits to a 96.7% by creating checklists for managers and brand reps to sign and learn.
- Created an Operations binder with all knowledge an operations manager should know about our store which included best practices, dates we need to accomplish things by, all the responsibilities of an ASL, and all reports for this DOR.
- Created a binder to keep track of secret shop scored so we can improve and better teach brand reps and leaders.
Guest Lead
Stand Out For Good Inc.
2019.04 - 2021.01
- Handled the operations position which included audits and LP information.
- Trained brand reps on our company culture and expectations.
- Created an online presence within our community to boost sales when Covid hit us.
- Worked closely with visual ASL and SL to brainstorm ideas of growth for not only ourselves but for our brand reps and business.
- Ability to function as a role model and ensure that the guest remains the top priority.
Brand Rep
Stand Out For Good Inc.
2019.11 - 2020.04
- Helped create amazing guest experiences by personalizing each guests trip in store, and remembering them for the future.
- Top sales performer and SPH of more than $200.
- Helped motivate the other brand reps to interact with the guests by teaching them blasting, the proper greeting, and ways to boost sales through customer service.
- Partnered with leaders on ways to increase conversion, DPT, and leverage.
Skills
- Outgoing people person
- Customer service/ hospitality mindset
- Effective merchandiser
- Building internal and external moral
- Working and thriving in a fast pace environment
- Listening and communication skills
- Team management
- Customer service
- Employee engagement
- Problem-solving
- Store merchandising
- Team development
Timeline
Store Leader
Stand Out For Good Inc.
2024.04 - Current
Merchandiser
Stand Out For Good Inc.
2023.04 - 2024.04
Arula Store Leader
Stand Out For Good Inc.
2022.04 - 2023.04
Visual ASL
Stand Out For Good Inc.
2021.05 - 2022.04
Operations ASL
Stand Out For Good Inc.
2021.01 - 2021.05
Brand Rep
Stand Out For Good Inc.
2019.11 - 2020.04
Guest Lead
Stand Out For Good Inc.
2019.04 - 2021.01