Malek Elhaddad
Woodside,NY
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
6
6
years of professional experience
Work History
Assitant Operations Manager
Unified empire logistics
Woodmere, NY
09.2023 - Current
- Recruited qualified candidates to bolster department operations and increase productivity.
- Mitigated business risks by working closely with staff members and assessing performance.
- Performed routine inspections of equipment, supplies, and inventory as needed.
- Prepared detailed reports summarizing operational objectives achieved over a given period of time.
- Monitored daily operations for compliance with quality standards and safety regulations.
- Developed strategic plans for improving operational processes and increasing productivity levels.
- Resolved customer complaints promptly and professionally.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured that all operational tasks were completed within established timeframes.
- Identified areas for process improvement and developed strategies to enhance efficiency.
- Recruited, hired, trained, evaluated, and supervised staff members.
Driver
Roman empire logsitics
Woodside, NY
04.2023 - 09.2023
- Followed company policies and procedures for package handling and delivery.
- Providing customer service by answering questions, handling complaints, and resolving issues related to delivery services.
- Reported any accidents or vehicle issues immediately to management.
- Conducted pre-inspections to keep trucks reliable and well-maintained.
- Collaborated with team members to improve delivery processes and efficiency.
- Loaded and unloaded delivery vehicles with packages efficiently.
- Contacted customers prior to delivery to coordinate delivery times.
- Following all safety protocols while operating a motor vehicle during deliveries.
- Assisted in loading delivery trucks with prepared packages.
Online Marketing Manager
Joud Express
Lebanon, Tripoli
07.2019 - 11.2022
- Implemented SEO best practices including optimizing titles tags and meta descriptions.
- Conducted market research to assess customer needs, preferences, and buying habits.
- Planned and executed paid advertising campaigns on Google AdWords, Facebook Ads, LinkedIn Ads.
- Developed and implemented marketing strategies to increase brand awareness and sales.
- Researched new technologies and industry trends in order stay up-to-date and recommend improvements when necessary.
- Interviewed and hired talented individuals to add value to marketing team.
- Actively monitored competitor activities and generated ideas for increasing brand awareness and driving more traffic.
- Conducted keyword research to optimize organic search engine rankings and maximize visibility in SERPs.
- Collaborated with graphic designers and copywriters to create compelling ad creatives that resonated with target audiences.
Education
High School Diploma -
Saba Zreik
Lebanon08-2020
Skills
- Operational efficiency
- Staff recruitment
- Risk assessment
- Data analysis
- Communication skills
- Problem solving
- Time management
- Team building
- Customer service
- Operational planning
- Performance evaluation
- Business development
- Logistics coordination
- Employee supervision
Affiliations
- soccer
- reading
- swimming
Languages
English
Full Professional
French
Professional
Arabic
Native/ Bilingual
Timeline
Assitant Operations Manager
Unified empire logistics
09.2023 - Current
Driver
Roman empire logsitics
04.2023 - 09.2023
Online Marketing Manager
Joud Express
07.2019 - 11.2022
High School Diploma -
Saba Zreik
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