Malena Hamilton
Kansas City ,Missouri
Summary
Detail-oriented professional with strong attention to detail, and proven team collaboration skills. Demonstrates a commitment to problem-solving in challenging situations. Maintains professionalism in all work environments. Exhibits calmness under pressure, ensuring effective performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Barista
7Brew
Kansas City, Missouri
08.2023 - Current
- Prepared high-quality beverages following company recipes and standards.
- Maintained cleanliness of workspace and equipment throughout shifts.
- Provided friendly and efficient customer service to enhance guest experience.
- Managed cash register and handled customer transactions accurately.
- Assisted in training new baristas on drink preparation techniques.
- Collaborated with team members to optimize workflow during peak hours.
Finance & Operations Specialist
PST Engineering
Kansas City, Missouri
05.2022 - Current
- Coordinated daily operations to streamline workflow and improve efficiency.
- Maintained accurate records of financial transactions using QuickBooks software.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Analyzed financial data using spreadsheets, charts, graphs.
- Supported the implementation of new systems related to banking operations.
Barista
Starbucks
Kansas City, Missouri
08.2021 - 07.2023
- Prepared high-quality beverages following company recipes and standards.
- Maintained cleanliness of workspace and equipment throughout shifts.
- Operated espresso machines and blenders for drink preparation.
- Stocked supplies and organized inventory to ensure smooth operations.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
PT Clerk
QuikTrip
Kansas City, Missouri
12.2019 - 09.2021
- Maintained timekeeping system to ensure data integrity and compliance.
- Coordinated with management to resolve time-related discrepancies promptly.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Babysitter
N/A
Kansas City, Missouri
06.2017 - 08.2021
- Supervised children's activities and ensured a safe play environment.
- Prepared nutritious meals and snacks for children throughout the day.
- Assisted with homework and educational activities to promote learning.
- Organized playdates and outings to enhance social interaction skills.
- Maintaining a positive attitude while being patient and understanding with the children.
Education
Some College (No Degree) - Nursing
Park University
Kansas City, MOSome College (No Degree) - Liberal Arts And Sciences
University of Missouri-Kansas City
Kansas City, MOSkills
- Customer service
- Team collaboration
- Communication skills
- Time management
- Multitasking and organization
- Problem solving
Accomplishments
- Honor Roll 2018-2024.
- Dean's Honor Roll 2022-2024
- Trained Employees
Certification
- First Aid Certification
- BLS Certification
References
References available upon request.
Timeline
Barista
7Brew
08.2023 - Current
Finance & Operations Specialist
PST Engineering
05.2022 - Current
Barista
Starbucks
08.2021 - 07.2023
PT Clerk
QuikTrip
12.2019 - 09.2021
Babysitter
N/A
06.2017 - 08.2021
Some College (No Degree) - Nursing
Park University
Some College (No Degree) - Liberal Arts And Sciences
University of Missouri-Kansas City
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