Malena McGhee
Glenn Heights,TX
Summary
A dedicated, organized, and results-driven professional credited with combining complex assignments and improving processes to increase proficiency and productivity. Strong expertise in grasping new concepts quickly to allow for effective delegation and improved profit margins. Highly experienced and accomplished in building mutually beneficial relationships with stakeholders at all levels.
Overview
13
13
years of professional experience
Work History
Complex Property Claims Adjuster
State Farm Mutual Automobile Insurance Company
03.2015 - 03.2020
- Reconciled claims.
- Collaborated with other departments to ensure claims were handled timely and accurately.
- Issued payments
- Worked with Legal Counsel and external partners to ensure compliance with regulations and industry best practices.
- Implemented claims policies and procedures to ensure compliance with regulations.
- Provided customer service to claimants and insureds regarding their claims.
- Prepared detailed reports on claims handling and processing.
- Performed 200 investigations of damaged properties every month.
Legal Assistant
State Appellate Defenders Office
04.2011 - 11.2014
- Assisted Defense Attorney with research and legal document deliveries on behalf of attorneys.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Organized documents to manage paper and electronic filing systems of clients.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Visited Prisons once per month to meet with defense attorney's client concerning needed signatures.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
- Contacted clients to schedule appointments and discuss progress of cases.
Financial Planner
WIPA United Cerebral Palsy/SSA Contract
09.2007 - 03.2011
- Provided trainings to persons with disabilities to inform them and their families of how working would impact their benefits.
- Facilitated workshops and represented the organizational events.
- Maintained relationships with external partners to meet the needs of the community.
- Delivered financial coaching to educators and community partners.
Education
Master of Arts - Human Resource Management/ Organizational Leadership & Development
Ashford University
San Diego, CA12.2016
Skills
- Resolve Problems
- Worked with legal personnel and legal documents
- Quick Response
- Maintained legal records in case file
- Electronically filled incoming case documents
- Phone Interviews
- Data Entry
- Database Management
- PC Proficient
- Reviewed and worked with Medical personal and medical records
- Financial documents
- Applying laws, rules or regulations and written established guidelines and procedures
Timeline
Complex Property Claims Adjuster
State Farm Mutual Automobile Insurance Company
03.2015 - 03.2020
Legal Assistant
State Appellate Defenders Office
04.2011 - 11.2014
Financial Planner
WIPA United Cerebral Palsy/SSA Contract
09.2007 - 03.2011
Master of Arts - Human Resource Management/ Organizational Leadership & Development
Ashford University