Malena Phomsengdy
Minneapolis,MN
Summary
Dynamic professional with extensive experience in medical reception at ENT Specialty Care, excelling in insurance verification and customer service excellence. Proven ability to lead teams and solve complex problems, while enhancing operational efficiency. Adept at scheduling and project management, ensuring seamless patient experiences and maintaining compliance with industry regulations.
Overview
19
19
years of professional experience
Work History
Medical Receptionist
ENT Specialty Care
St Louis Park , MN
12.2022 - Current
- Greeted and checked in patients, updating information in computer system as needed.
- Maintained confidentiality of patient records in compliance with HIPAA regulations.
- Prepared charts for new patients, verifying completion of necessary forms.
- Communicated professionally with physicians, nursing staff, technicians, and medical assistants to carry out daily tasks.
- Scheduled and followed up on patient appointments while processing payments and maintaining files.
- Processed patient payments along with scanned identification and insurance cards.
- Entered insurance details, demographics, and health history into patient database.
- Collaborated effectively with diverse coworkers to resolve product-related issues
- Conduct all new hire training
Advanced Practice Licensed Aesthetician
Glow_by_Pineapplefarm
St. Louis Park , MN
10.2021 - Current
- Successfully manages and runs a private aesthetic practice
- Expertise in curating facial treatments and regimens for guests
- Proficient in utilizing social media platforms for promotional marketing
- Maintain cleanliness of treatment room and equipment between appointments.
- Kept detailed records of client visits, treatments performed, and product purchases.
- Check supplies inventory regularly to ensure adequate stock levels at all times.
Risk Analyst
Trustone Financial Credit Union
Plymouth , MN
02.2016 - 12.2018
- Investigated suspicious transactions as part of fraud prevention efforts.
- Collaborated with various departments within the organization to ensure effective implementation of risk mitigation strategies.
- Developed risk management strategies to mitigate financial losses.
- Reviewed internal processes for identifying, measuring, monitoring and reporting risks.
- Managed and executed risk management projects to determine deficiencies and appropriate corrective actions.
- Reviewed risk management database reports for compliance and fraud prevention.
- Implemented procedures for monitoring and controlling operational risks.
Senior Analyst - Accounts Payable
TCF National Bank
Plymouth , MN
01.2014 - 02.2016
- Addressed discrepancies in 1099 balances.
- Reviewed non-ACH and ACH reports.
- Ensured accuracy of vendor information by identifying and rectifying discrepancies in same tin, different short name vendors.
- Authorized invoice and expense payments.
- Reconciles journal entries for daily settlements.
Quality Assurance Coordinator - Regulation E
TCF National Bank
Minneapolis, MN
12.2005 - 02.2016
- Conducted daily internal audits and inspections to evaluate the effectiveness of Quality Assurance processes.
- Created detailed reports on Quality Assurance activities for management review.
- Recommended improvements to systems and procedures for increased productivity.
- Collaborated with Junior Accountant to streamline restitution reconciliation process
- Monitored calls between employees and customers to promote proper customer service.
- Led classes focused on enhancing skills for teller and customer service positions.
Education
Advanced Practice Licensed Aesthetician/Salon Manager - Aesthetics
The Institute of Advanced Aesthetics
Minnetonka, MN08-2020
Skills
- Insurance verification
- Medical charting
- Customer service excellence
- Effective communication
- Team leadership
- Problem solving
- Scheduling
- Project management
Accomplishments
- Won several Customer First Awards while working at TCF National Bank
Timeline
Medical Receptionist
ENT Specialty Care
12.2022 - Current
Advanced Practice Licensed Aesthetician
Glow_by_Pineapplefarm
10.2021 - Current
Risk Analyst
Trustone Financial Credit Union
02.2016 - 12.2018
Senior Analyst - Accounts Payable
TCF National Bank
01.2014 - 02.2016
Quality Assurance Coordinator - Regulation E
TCF National Bank
12.2005 - 02.2016
Advanced Practice Licensed Aesthetician/Salon Manager - Aesthetics
The Institute of Advanced Aesthetics
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