Malenny Benitez
Los Angeles,California
Summary
Dynamic and results-oriented professional with a strong background in customer service at Petfood Express. Proven ability to handle money accurately and develop positive relationships with clients. Skilled in Microsoft Excel and committed to policy adherence, ensuring a seamless experience for customers while maintaining high standards of professionalism.
Overview
5
5
years of professional experience
Work History
Sales Associate
Petfood Express
Pasadena, California
06.2021 - Current
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Developed trusting relationships with customers by making personal connections.
- Helped customers find specific products, answered questions, and offered product advice.
VIP Server
LA Memorial Colisuem
Los Angeles, California
08.2023 - 12.2024
- Provided exceptional service to high volume of daily customers.
- Maintained cleanliness of restaurant, including tables, chairs and floors.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Food and Beverage Server
SoFi
Inglewood, CA
08.2023 - 09.2024
- Operated POS terminals to input orders, split bills and calculate totals.
- Followed proper sanitation standards when handling food and beverage items.
- Handled customer complaints in a professional manner while maintaining composure under pressure.
- Took orders accurately and efficiently for food and beverages.
Warehouse Package Handler
UPS Freight
Los Angeles, California
11.2023 - 03.2024
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Complied with federal, state, and company regulations regarding package handling.
Fulfillment Associate
Macys Department Store
Pasadena, CA
09.2020 - 01.2021
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
- Stamped price tags on merchandise, referring to official price lists.
- Packaged items with appropriate materials to prevent damage during shipping.
Education
Bachelor of Arts - Sociology
California State University, Los Angeles
Los Angeles, CA05-2025
Skills
- Positive and professional
- Policy and procedure adherence
- Money handling
- Customer service
- Communication skills
- Critical thinking
- Academic writing
- Microsoft Excel
- Punctuality and work ethic
Affiliations
- Playing Tennis
- Reading
- Thrifting
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Warehouse Package Handler
UPS Freight
11.2023 - 03.2024
VIP Server
LA Memorial Colisuem
08.2023 - 12.2024
Food and Beverage Server
SoFi
08.2023 - 09.2024
Sales Associate
Petfood Express
06.2021 - Current
Fulfillment Associate
Macys Department Store
09.2020 - 01.2021
Bachelor of Arts - Sociology
California State University, Los Angeles