Maleny Lopez
West Haven,UT
Summary
Dedicated and detail-oriented customer service professional with over 7 years of experience in delivering exceptional support and building strong client relationships. Adept at managing high volumes of customer inquiries across phone, email, and chat platforms, while ensuring timely resolutions and positive experiences. Known for strong communication skills, problem-solving abilities, and a focus on customer satisfaction. Proficient and capable of handling diverse customer needs in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Lifetime Products
07.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Receive about 50 calls per day.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Customer Service Representative
IFit Health and Fitness
12.2017 - 02.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Received about 30-50 calls per day.
Customer Service Representative
Convergys
06.2015 - 11.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Received about 25-40 calls per day.
Education
High School Diploma -
Logan High School
Logan05.2015
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Computer Proficiency
- Microsoft Excel
- Payment Processing
- Professional telephone demeanor
- Microsoft Outlook
- Technical Support
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Lifetime Products
07.2023 - Current
Customer Service Representative
IFit Health and Fitness
12.2017 - 02.2023
Customer Service Representative
Convergys
06.2015 - 11.2017
High School Diploma -
Logan High School
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