Maleyah Wilson
Mauldin,SC
Summary
Experienced with customer service, teamwork, and multitasking. Utilizes effective communication and problem-solving abilities to enhance guest experiences. Track record of maintaining clean and organized work environment.
Overview
8
8
years of professional experience
Work History
Sales Supervisor
Harbor Freight Tools USA
Greer, SC
05.2023 - Current
- Conducted regular performance reviews for enhanced employee engagement and motivation.
- Developed and executed sales strategies for improved market penetration.
- Increased team performance by implementing targeted training programs for sales enhancement
Barista
Starbucks
Simpsonville, SC
08.2020 - 06.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Back of House Cook
Bova Italian Dining
Five Forks Sc
08.2019 - 06.2020
- Assisted in cooking various dishes by following recipes and instructions from head chef
- Prepared ingredients by washing, chopping, and measuring for daily menu items.
- Assisted with inventory management by checking stock levels and reporting
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Customer Service Supervisor
Carolina Sweet Bath Co
Simpsonville, SC
01.2017 - 06.2019
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Education
Woodmont High School
Piedmont, SC05.2020
Skills
- Training/mentoring
- Sales coaching
- Inventory control
- Sales metrics monitoring
- Sales data analysis
- Cash handling accuracy
- Product upselling
- Scheduling coordination
- Food production management
Timeline
Sales Supervisor
Harbor Freight Tools USA
05.2023 - Current
Barista
Starbucks
08.2020 - 06.2022
Back of House Cook
Bova Italian Dining
08.2019 - 06.2020
Customer Service Supervisor
Carolina Sweet Bath Co
01.2017 - 06.2019
Woodmont High School