Malia Couser
Edina,Minnesota
Summary
Diligent team player distinguished by meticulous attention to detail and demonstrated organizational expertise. Inherently driven, possessing strong interpersonal skills and a proactive approach to problem-solving. Proficient in efficiently managing concurrent projects with a commitment to precision and excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Venue Support Specialist
Social Indoor
06.2023 - 08.2023
- Improved customer satisfaction by addressing and resolving issues swiftly and efficiently.
- Streamlined support procedures for quicker response times, resulting in higher client retention rates.
- Collaborated with cross-functional teams to develop and implement effective support strategies.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
Marketing and Communications Specialist
Social Indoor
06.2022 - 08.2022
- Boosted brand awareness by developing and implementing strategic marketing campaigns.
- Enhanced customer engagement through the creation of compelling social media content.
- Conducted market research to identify trends, opportunities, and challenges within the competitive landscape.
- Revamped the companies social medias, resulting in higher readership numbers and increased audience engagement.
- Coordinated promotional contests that attracted new customers while fostering loyalty among existing clients.
Digital Display Services Technician
Social Indoor
06.2020 - 08.2020
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Reduced downtime for machines through proactive identification and resolution of technical issues.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Babysitter
Family Friends And Neighbors
06.2019 - 08.2020
- Promoted healthy habits by preparing nutritious meals and snacks for children daily.
- Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Supported academic growth by assisting with homework assignments, enhancing comprehension, and providing additional resources as needed.
- Managed schedules for multiple children, ensuring timely transportation to extracurricular activities while maintaining open communication with parents regarding scheduling needs.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Supervised children engaged in physical activity, learning and social skills with peers.
- Assisted with light housekeeping duties as well as running errands.
Education
Bachelor of Arts - Communication Studies
Gustavus Adolphus College
Saint Peter, MN05.2022
Bachelor of Arts - Communication Studies
University of Denver
Denver, CO06.2025
Skills
- Customer Relationship Management
- Recordkeeping Skills
- Support Services
- Ticket Management
- Adaptability and Flexibility
- Team Collaboration
- Conflict Resolution
- Remote Support
- Attention to Detail
- Technical Expertise
- Interpersonal Skills
- Decision Making
Certification
HubSpot
FranConnect
Simon
Timeline
Venue Support Specialist
Social Indoor
06.2023 - 08.2023
Marketing and Communications Specialist
Social Indoor
06.2022 - 08.2022
Digital Display Services Technician
Social Indoor
06.2020 - 08.2020
Babysitter
Family Friends And Neighbors
06.2019 - 08.2020
Bachelor of Arts - Communication Studies
Gustavus Adolphus College
Bachelor of Arts - Communication Studies
University of Denver
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