Malia Jones
Spring,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. With a background of administrative assisting and providing help to students on a one to one basis.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Universal Technical Institute Inc
Houston , TX
04.2024 - Current
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Designed and developed training materials for new employees in the organization.
- Adapted teaching methods according to the needs of individual learners or groups.
ESL Aide
Momentum High School
Houston , TX
10.2023 - 04.2024
- Provided support to ESL students by helping them with their assignments, explaining concepts and monitoring their progress.
- Conducted small group sessions to review student's homework and reinforce learning objectives.
- Developed individual student profiles to track academic progress of each student.
- Maintained records of attendance, grades and test scores of ESL students while ensuring accuracy and completeness of data entered into the system.
Administrative Assistant
Revitalize Charging Solutions
Dallas, TX
06.2023 - 10.2023
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Processed invoices for payment using accounting software applications.
Student Worker
Lone Star College System
Spring , TX
02.2022 - 10.2022
- Provided support to faculty with administrative tasks such as filing, photocopying, and mail distribution.
- Greeted visitors at the front desk, answered questions, and provided directions or assistance when needed.
- Created flyers and promotional materials for upcoming events using graphic design software.
- Followed instructions from management to complete tasks according to exact specifications.
Education
Associate of Arts - Business Administration
Lone Star College System
Spring, TX05-2024
Certificate of Business Administration 2 - Business Administration
Lone Star College System
Spring, TX05-2024
Certificate of Business Administration 1 - Business Administration
Lone Star College System
Spring, TX12-2023
High School Diploma -
Premier High School North Houston
Houston, TX05-2020
Skills
- Student Engagement
- Academic Support
- Office Administration
- Document Control
- Clerical Support
- Data Entry
- Student Motivation
- Small Group Support and Assistance
Timeline
Front Desk Receptionist
Universal Technical Institute Inc
04.2024 - Current
ESL Aide
Momentum High School
10.2023 - 04.2024
Administrative Assistant
Revitalize Charging Solutions
06.2023 - 10.2023
Student Worker
Lone Star College System
02.2022 - 10.2022
Associate of Arts - Business Administration
Lone Star College System
Certificate of Business Administration 2 - Business Administration
Lone Star College System
High School Diploma -
Premier High School North Houston
Certificate of Business Administration 1 - Business Administration
Lone Star College System
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