Oswalt Castillo
Yonkers
Summary
Developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Suny Oswego
Oswego, NY
10.2024 - Current
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated scheduling for appointments and meetings, optimizing use of available resources.
- Maintained accurate records of guest inquiries and transactions using property management software.
- Provided exceptional customer service, addressing guest concerns with professionalism and efficiency.
Sales Associate
Finish Line Shoe Store
Yonkers, NY
06.2025 - 08.2025
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
Cashier | Security Guard
Burlington
Yonkers, NY
11.2022 - 06.2023
- Administered the financial activities of the store such as receiving cash, checks, vouchers payments, sales, or distribution of products to ensure the business's finance readiness
- Identified irregularities and violation of the store’s policies such as no stealing and opening sealed products to report to the store’s manager and enforce procedures
- Provided exceptional customer service by courteously welcoming clients, informing them about specials and new items, as well answering their questions to ensure their utmost satisfaction
Education
High School Diploma - Technology Academy
Riverside High School
Yonkers, NY06.2024
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The College of Westchester
Yonkers, NY12.2023
Bachelor - Criminal Justice
SUNY Oswego
NY05.2028
Skills
- Bilingual: English/Spanish
- Communication Skills
- Teamwork
- Cash handling
- Work prioritization
- Issue handling
- Telephone etiquette
- Classroom management
- Student engagement
- Student tutoring
Timeline
Sales Associate
Finish Line Shoe Store
06.2025 - 08.2025
Front Desk Receptionist
Suny Oswego
10.2024 - Current
Cashier | Security Guard
Burlington
11.2022 - 06.2023
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The College of Westchester
High School Diploma - Technology Academy
Riverside High School
Bachelor - Criminal Justice
SUNY Oswego
LEADERSHIP EXPERIENCE
- Riverside High School Yonkers, NY Pep Rally Host / Mascot October 2023 – October 2023
- Increased turnover by promoting the school’s sport teams by hanging signs and banners around the building to help build the anticipation among the students
- Maintained the crowd entertained for the upcoming game by showcasing the school spirit, and staying engaged with the students throughout the half time
- Acted as the mascot of the pep rally by dressing up as a ram to perform the school’s traditional choreography
- Talent Show Host October 2023 – October 2023
- Announced and introduced speakers as well as the performing groups to the audience by accurately remembering their names and improvising when necessary
- Entertained the audience and ensure they enjoyed their time by creating an atmosphere of expectation and interest utilizing charisma and intriguing voice
- Tour Guide September 2023 – September 2023
- Conducted the school’s Fall tour to 8-10 middle school prospective students and their families by showing them the main areas of the building such as the library, classrooms, and the gym
- Provided important information regarding the school such as the honor classes being offered, student activities and lunch meals while answering any questions the students and families may have
- Memorized facts about the school such as its demographics, founding date, graduation rates to recite them clearly and accurately
- Junior Achievement Program Participant November 2022 – November 2022
- Trained for a week with financial material provided by the Junior Achievement Program to teach Middle and Elementary schools
- Attended Museum 25 to teach students about difficult real-world scenarios on financial literacy and preparedness such as how to save and building credit history
- Led hands-on activities among the students such as helping them visualize how much their future expenses could be and encourage them to write the numbers