Malia Krueger
Redwood City,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Director/Manager
La Petite Baleen Swim School
02.2019 - Current
- Enhanced company performance by streamlining processes and improving efficiency in daily operations.
- Managed a team of professionals to achieve organizational goals and maintain high productivity levels.
- Developed and implemented strategic plans for business growth, resulting in increased market share and profitability.
- Improved communication across departments, fostering collaboration and enhancing overall operational effectiveness.
- Implemented effective training programs to enhance employee skills and improve overall job satisfaction.
- Mentored junior staff members, providing guidance on career development opportunities.
- Provided strong leadership to enhance team productivity and morale.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Swim Instructor
La Petite Baleen Swim School
02.2019 - Current
- Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
- Enhanced student swimming abilities through the development and implementation of personalized lesson plans.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Streamlined class organization by maintaining accurate records of student progress, attendance, and skill assessments.
- Provided one-on-one instruction for students requiring additional assistance in mastering specific skills or techniques.
- Encouraged parent involvement in their child''s aquatic education through regular communication about progress and upcoming events.
- Collaborated with other instructors to develop innovative teaching methods for improved student outcomes.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Developed strong relationships with students'' families through open communication channels, fostering loyalty to our program over time.
Education
High School Diploma -
Sequoia High School
Redwood City, CASkills
- Compliance Management
- Sales and Marketing
- Human Resources
- Customer Relations
- Problem Solving
- Project Management
- Leadership Development
- Organizational Skills
- Partnership Development
- Staff Management
- Business Administration
- Customer Service
Certification
CPR, AED and First AID Certification
Timeline
Director/Manager
La Petite Baleen Swim School
02.2019 - Current
Swim Instructor
La Petite Baleen Swim School
02.2019 - Current
High School Diploma -
Sequoia High School
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