Summary
Overview
Work History
Education
Skills
Awards
References
Timeline
Generic
Malia Oku

Malia Oku

Honolulu,USA

Summary

Dynamic and results-driven professional with a strong background in customer service, sales, and hospitality. Proven ability to build lasting client relationships, and drive upselling initiatives that boost revenue. Adept at creating positive customer experiences through personalized service and attention to particular needs. Committed to exceeding expectations and delivering measurable results in every role.

Overview

8
8
years of professional experience

Work History

Server

Monkeypod Kitchen Waikiki
Honolulu, USA
11.2023 - Current
  • Take the time to create an experience for guests, not just an order taker
  • Check with customers to determine satisfaction with meals, promptly taking action to correct problems
  • Respond efficiently to guest inquiries and complaints in a professional manner
  • Display enthusiasm and knowledge about the restaurant's mission and menu
  • Take time working with guests' particular needs and preferences, ensuring an exceptional experience
  • Consistently provide exceptional customer service in a fast-paced environment

Food Runner

Monkeypod Kitchen Waikiki
Honolulu, USA
08.2023 - 11.2023
  • Organized food orders and ensured accuracy of items served to customers
  • Delivered food to guests in a timely manner while following safety protocols
  • Checked all dishes before delivering them to ensure quality standards were met
  • Practiced lateral service, helping in all departments in addition to o

Lead Server

Sansei Sushi and Seafood Restaurant
Honolulu, USA
09.2021 - 11.2023
  • Assist guests ensuring an enjoyable dining experience
  • Serve food and beverages to guests
  • Work efficiently in a fast-paced environment, with many duties
  • Immediately take action to correct any problems a customer may have
  • Answer questions on extensive menu and make recommendations upon request
  • Train new hires

Owner/operator and Cleaner

Kina'ole Cleaning Services
Honolulu, USA
08.2020 - 08.2023
  • Build and maintain strong, long-term relationships with both new and existing clients
  • Efficiently schedule and coordinate cleaning appointments, ensuring reliability and satisfaction across weekly and monthly service plans
  • Perform thorough cleanings of residential and commercial properties, tailored to client preferences

Hosting and Bussing

Driftwood Kitchen/The Deck
Laguna Beach, USA
05.2021 - 06.2021
  • Host/bus in a high-volume and fast-paced environment
  • Check in customers, and quote wait times
  • Utilize online floor map systems

Office Assistant

Starn, O'Toole, Marcus, and Fisher Law
Honolulu, USA
06.2017 - 08.2018
  • Worked in close contact attorneys and other office staff
  • Helped attorneys with current cases (searching documents for specific information, creating files and organizing documents in the computer)

Education

Real Estate Commission School Completion Certificate - Real Estate

HI Institute of Real Estate
Honolulu
07-2025

BBA - Business Entrepreneurship

UH Manoa
Honolulu, HI
12.2024

High School Diploma -

Kahuku High School
Kahuku, HI
05.2020

Skills

  • Positive attitude and professionalism
  • Ability to persevere under pressure
  • Fast-paced work efficiency
  • Customer relationship management
  • Guest experience optimization
  • Hospitality and service excellence
  • Team collaboration and communication

Awards

  • Most Outstanding Athlete, Kahuku High School Swim Team, 2019
  • CTE Honors Academic Award at Graduation, 2020
  • Academic Awards and Cum Laude Award at Graduation, 2020
  • GPA of 3.45, University of Hawai'i at Mānoa, Current
  • Manoa Dean's List, Fall 2020, University of Hawai'i at Mānoa
  • Manoa Dean's List, Spring 2021, University of Hawai'i at Mānoa
  • Manoa Dean's List, Fall 2022, University of Hawai'i at Mānoa
  • Manoa Dean’s List, Spring 2024, University of Hawai'i at Mānoa

References

  • Norman Cheng JD, Supervisor S.O.M.F. Law & long time customer of Kina'ole Pro Cleaning Services, (808) 465-8357
  • Joe Seeber, Previous manager at Sansei Seafood and Sushi Waikiki, (785) 44-3133
  • Steve Elkins, Manager at Driftwood Kitchen, Laguna Beach, (949) 244-8789

Timeline

Server

Monkeypod Kitchen Waikiki
11.2023 - Current

Food Runner

Monkeypod Kitchen Waikiki
08.2023 - 11.2023

Lead Server

Sansei Sushi and Seafood Restaurant
09.2021 - 11.2023

Hosting and Bussing

Driftwood Kitchen/The Deck
05.2021 - 06.2021

Owner/operator and Cleaner

Kina'ole Cleaning Services
08.2020 - 08.2023

Office Assistant

Starn, O'Toole, Marcus, and Fisher Law
06.2017 - 08.2018

Real Estate Commission School Completion Certificate - Real Estate

HI Institute of Real Estate

BBA - Business Entrepreneurship

UH Manoa

High School Diploma -

Kahuku High School

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