Malia San Agustin
Lake Charles,LA
Summary
Radiating positivity and customer-focused mindset, adept at curating welcoming and engaging shopping experience. Knowledge of visual merchandising and inventory management, coupled with skills in sales and customer service. Committed to driving sales and enhancing customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Associate
Dillards Department Store
12.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Enhanced client retention rates by providing exceptional account management services for existing credit card holders.
- Promoted brand loyalty among customers with personalized attention to their financial needs when servicing their accounts or discussing additional product offerings.
Lingerie Manager
Victoria's Secret & PINK
12.2016 - 03.2022
- Led a high-performing team to achieve store targets consistently, ensuring employee motivation and engagement.
- Utilized data-driven insights from sales reports to identify best-selling products and allocate resources effectively across different departments within the store.
- Maximized sales opportunities by upselling complementary items like accessories or loungewear during customer interactions.
- Enhanced customer satisfaction through personalized bra fittings and expert lingerie recommendations.
- Managed inventory effectively, maintaining optimal stock levels for seamless business operations.
- Assisted customers with unique needs or concerns, providing tailored solutions that exceeded their expectations.
- Managed employee scheduling efficiently, accommodating individual preferences while ensuring adequate staffing levels during peak hours.
- Monitored competitor activities closely, adapting pricing strategies accordingly to maintain a competitive edge in the market.
- Increased sales by implementing innovative visual merchandising and product placement strategies.
- Maintained an organized backroom area, facilitating efficient stock replenishment on the sales floor during peak periods of business activity.
- Conducted regular performance appraisals for staff members, identifying areas of improvement and recognizing top performers for their contributions.
- Promoted brand loyalty among customers with personalized attention to their financial needs when servicing their accounts or discussing additional product offerings.
- Enhanced client retention rates by providing exceptional account management services for existing credit card holders.
Shift Manager
Auntie Anne's Cinnabon
01.2019 - 05.2020
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Clothing Sales Associate
Kmart, Sears Holding
12.2015 - 12.2016
- Maintained a clean and organized store environment for optimal customer experience and ease of locating merchandise.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Offered personalized customer service to all customers to support satisfaction and loyalty.
- Managed fitting rooms efficiently by organizing garments according to size, style, and color while providing personalized assistance to customers as needed.
- Maintained organized store environment to foster pleasant shopping experiences.
- Cleaned, closed, and secured store at end of shift.
- Greeted customers, identified needs and provided product advice.
- Boosted store sales through effective merchandising, appealing visual displays, and strategic product placement.
- Dressed and accessorized mannequins to highlight featured clothing and accessories.
- Increased customer satisfaction by providing exceptional service and assistance with clothing selections.
Skills
- Store operations
- Stock replenishment
- Customer service
- Problem-solving
- Time management
- Teamwork and collaboration
- Sales analysis
- Team motivation
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
Certification
- Food Handler's Card – Various State-Specific Health Departments.
- ServSafe Food Handler's Certification
- [State] Driver's License
Languages
English
Timeline
Sales Associate
Dillards Department Store
12.2022 - Current
Shift Manager
Auntie Anne's Cinnabon
01.2019 - 05.2020
Lingerie Manager
Victoria's Secret & PINK
12.2016 - 03.2022
Clothing Sales Associate
Kmart, Sears Holding
12.2015 - 12.2016
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