Summary
Overview
Work History
Education
Skills
Timeline
Generic

Malia Shrope

Boise,ID

Summary

Dynamic and adept professional with proven expertise in hospitality service and dining room management, honed at Red Robin and through volunteer work with National Charity League Inc. Excels in high-pressure environments, enhancing customer satisfaction and operational efficiency. Skilled in relationship building and organization, significantly contributing to seamless event execution and positive guest experiences.

Overview

4
4
years of professional experience

Work History

Host/Expo

Red Robin
08.2023 - 08.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Volunteer

National Charity League Inc.
09.2020 - 09.2023
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.

Education

-

Boise State University
Boise, ID

Skills

    Food running

    Dining area maintenance

    Hospitality service expertise

    Dining room management

    Public speaking

    Fundraising

Timeline

Host/Expo

Red Robin
08.2023 - 08.2024

Volunteer

National Charity League Inc.
09.2020 - 09.2023

-

Boise State University

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Malia Shrope