Malia Summers

Answered phone calls to take orders, give information and document reservations.

• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Answered customer questions about hours, seating, menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
• Handled high-pressure situations calmly and professionally during rushes at the restaurant.