Malia Vidal
Hollister
Summary
Motivated and reliable individual with strong leadership skills and a solid background in customer service, seeking to leverage my attention to detail and problem-solving abilities in a dynamic work environment. Eager to contribute and grow in a challenging role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Leader
Togos
Hollister
05.2024 - Current
- Promoted from Crew Member to Shift Leader in recognition of leadership abilities and work ethic.
- Supervised crew members during shifts to maintain high standards of food quality, service, and cleanliness, contributing to positive customer experiences.
- Managed closing duties, including counting and balancing registers and restocking supplies, ensuring smooth transition between shifts.
- Ensured customer satisfaction by addressing concerns and ensuring orders were accurate and timely.
- Trained new staff on operational procedures and customer service expectations, enhancing team efficiency and service quality.
Crew Member
Togos
Hollister
10.2021 - 05.2024
- Delivered excellent customer service by actively listening to needs and resolving issues promptly to foster customer satisfaction.
- Prepared and served sandwiches, wraps, salads, and soups, focusing on quality and customer preferences to enhance dining experience.
- Maintained restaurant cleanliness through sweeping, mopping, washing dishes, and cleaning bathrooms to ensure a welcoming environment.
Education
High School Diploma -
San Benito High School
Hollister06-2023
Some College (No Degree) -
Evergreen Community College
San Jose, CASkills
- Leadership: Experience leading a team, mentoring new hires, and managing shifts
- Organization: Managing multiple tasks while maintaining order in a fast-paced environment
- Attention to Detail: Ensuring tasks are completed accurately and efficiently
- Problem Solving: Addressing and resolving issues in a calm and effective manner
- Reliability: Dependable in meeting responsibilities and deadlines
- Fast Learner: Quickly adapting to new systems, procedures, and environments
- Phone Etiquette: Professional and courteous communication with customers and team members
- Active Listening: Ability to understand and respond to customer needs with clarity and precision
Certification
Food Handlers Certifications
Timeline
Shift Leader
Togos
05.2024 - Current
Crew Member
Togos
10.2021 - 05.2024
High School Diploma -
San Benito High School
Some College (No Degree) -
Evergreen Community College