Malia Welch
Sophias
CHICAGO,IL
4
years of professional experience
Professional experienced in high-pressure environments. Known for strong guest engagement and swift resolution of complaints, good at enhancing customer loyalty and team performance.
Work History
Server
1 Year 1 Month- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed order processing efficiently, reducing wait times and enhancing customer satisfaction.
- Trained new servers on menu knowledge and restaurant protocols, fostering team cohesion.
- Collaborated with kitchen staff to ensure timely and accurate food delivery to patrons.
- Resolved guest complaints swiftly, ensuring high levels of guest retention and loyalty.
Pitching Instructor
1 Year 2 Months- Gave lessons to kids ranging from 8-12
- Developed customized pitching techniques tailored to individual children
- Evaluated progress through videos received from parents
- Enhanced players'' pitching skills by providing individualized feedback and tailored training sessions.
Softball Umpire
2 Years- Enforced game rules and regulations to ensure fair play and sportsmanship.
- Observed player conduct and enforced discipline for rule violations consistently.
- Evaluated game conditions and made judgment calls regarding safety and playability.
- Communicated effectively with coaches and players to address concerns during games.
Education
Bachelor of Science - Nursing
Skills
Exceptional customer service
Guest engagement
Cash handling
Rapid decision-making
Order management
Work under pressure
Fast thinking
Positive attitude
Timeline
Server
Sophias
08.2025 - CurrentRead More
Pitching Instructor
Self Employed
06.2024 - 08.2025Read More
Softball Umpire
Harlem Community Center
07.2022 - 07.2024Read More
Dominican Univeristy
Bachelor of Science from Nursing
Read More